RELOcruitment are delighted to be working alongside an award-winning Removals & Storage Firm. They provide professional removals and storage solutions all over the globe. They are now looking for a two Customer Service Administrators to join their busy team based in Basingstoke. The ideal candidate will have strong Customer Service experience. Industry experience will also be beneficial however; this is not essential. The Successful candidate will be the first point of contact for customers and will inspire confidence in the company brand with excellent communication and problem-solving skills. Responsibilities: * Respond to customer enquiries via phone, email, and live chat in a timely and professional manner. * Be available and own responsibility for your customers’ experience throughout their moving journey. * Provide accurate information about products and services addressing customers’ needs and concerns. * Maximise revenue through upselling optional extra products and services. * Maintain excellent customer service and communication standards at all times work to KPI’s ensuring targets are met. * Ability to problem-solve in order to achieve a positive customer outcome. * Collaborate with team members to improve customer service processes and outcomes. * Follow up with customers to ensure their issues are resolved and they are satisfied with the service. * Stay up to date with product knowledge, company polices, and industry trends. Key Areas of Focus: * Effective management of all incoming calls and enquiries * Recording of clear and accurate information provided by customers * Convert a customer initial enquiry into a quotation for the customer's move * Promote the company brand by encouraging customers to share their experiences on review platforms * Meeting productivity goals by being targeted on the number of moves managed each month * Effective cost control through customer interaction and excellent customer service * Methodical approach to post-move satisfaction Ideal Skills & Experience: * A customer centric approach and attitude. * The ability to actively listen and show empathy and understanding at all levels * Excellent verbal and written communication skills * Ability to manage customer queries appropriately and efficiently * Be enthusiastic, self-motivated and positive in your approach. * Have excellent organisational skills with the ability to prioritise workload and multi task * Exhibits flexibility, be adaptable to change * Excellent time management, with the ability to work well under pressure * A passion for completing all tasks to the highest standard and be driven by results * Proficient IT skills – Office, Word, Excel