Case Administrators play a vital support role in probation teams, helping to keep the public safe, giving people the chance to turn their lives around, and building a rewarding professional career.
We’re looking for empathetic, patient, and organized individuals to join us in this varied role, which offers the chance to make a difference, gain new skills, and develop a rewarding career within the Probation Service.
If successful in the recruitment process and you join the Probation Service, your starting salary will be £23,583.
Overview of the job
This is an administrative role within the Probation Service.
Summary
The job holder will provide administrative support within the Probation Service, ensuring staff and individuals on probation are supported through efficient processes, maintaining administration systems within specified timescales to meet team and divisional objectives.
In line with PS policies and procedures, the job holder must demonstrate a commitment to equality and inclusion and understand their relevance to their work.
This role may involve some out-of-hours work.
The post holder must adhere to all policies regarding the sensitive and confidential nature of the information handled.
Responsibilities, Activities & Duties
* Set up and maintain accurate records of people on probation and victim information on approved databases.
* Administer referrals and manage relationships with offender management, victims, interventions, service providers, and external agencies to promote positive outcomes and reduce reoffending.
* Prepare, maintain, and collate case records, files, and management information according to required standards.
* Handle information and communications appropriately via telephone, paper, or email.
* Provide cover for reception and telephone enquiry services.
* Act as a single point of contact within the unit for specific areas of work.
* Deal fairly and effectively with individuals on probation, including those in crisis or displaying challenging behavior, seeking support as needed.
* Arrange appointments and directions for implementing Sentence Plans.
* Carry out enforcement administration as required.
* Manage petty cash, vouchers, and warrants for travel costs, maintaining proper records.
* Organize equipment, materials, and facilities for case management activities.
* Report faulty equipment and arrange repairs or replacements.
* Maintain systems for efficient resource use and suggest improvements.
* Perform specific Visor administration tasks per procedures.
* Attend and support meetings, including organizing agendas, and taking and distributing minutes and action points.
* Ensure all activities comply with Health and Safety policies, including testing equipment as needed.
* Provide cover within the unit and other units as appropriate.
* Undertake safeguarding children duties in accordance with statutory responsibilities and policies.
* Model pro-social behavior, challenge anti-social attitudes, and reinforce positive behaviors.
* Work within the aims and values of PS and HMPPS.
The above responsibilities are not exhaustive; the job holder is expected to accept additional tasks of a similar level as necessary. Significant changes may require re-examination under the Job Evaluation Scheme and will be discussed initially with the job holder.
An ability to confidently communicate in spoken English (or Welsh where specified in Wales) is required.
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