Overview
Workshop/ Crawley Volvo — Volvo Technician
Reports To: Workshop Controller and Aftersales Manager
Direct Reports: N/A
Job Purpose
To diagnose, repair and service vehicles to the highest standards, using diagnostic equipment and a systematic approach; to liaise with customers to identify problems and ensure work is completed to brand standards and site requirements.
Key Responsibilities
* Using diagnostic equipment and a systematic approach, diagnose and rectify vehicle faults. Meet with customers to identify and understand problems as required.
* Understand latest technology on the vehicle range and how to diagnose and repair faults on them.
* Carry out diagnosis, repairs and servicing to the highest standards and to the appropriate specification.
* Observe safe working practices for self and others.
* Liaise and seek advice from colleagues and supervisors when a task is beyond the standard scope.
* Check level and quality of work via diagnostic equipment and road-test vehicles after work; liaise with Service Advisor.
* Complete service documentation (job sheets, PDI’s, service reports) in line with brand standards, warranty and site requirements.
* Complete vehicle health checks and CitNOW video (or equivalent) in a timely manner.
* Maintain workshop housekeeping standards and proper use of tools.
Essential Skills & Requirements
* Relevant City & Guilds, BTEC or NVQ accreditation
* Competency in numeracy, literacy and IT
* Energy and enthusiasm
* Full UK driving licence
* Smart appearance
Experience
* Desirable: Relevant manufacturer experience and training
* Desirable: Main dealer experience
Benefits
* Industry leading onboarding and induction programme
* 25 days annual leave plus Bank Holidays
* Company pension
* Potential annual bonus (as stated in original benefits)
* State of the art facilities
* Manufacturer training programme
About Harwoods Group
Harwoods Group is a values-led, family-owned automotive retail group founded in 1931. We are a top 30 UK automotive dealer group, representing Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BMW and Mini (Service), MAN. We operate across five counties in the South East of England: Surrey, East Sussex, West Sussex, Wiltshire, Hampshire. We are committed to developing our people and delivering industry-leading customer experiences. For applications, please contact recruitment@harwoods.co.uk.
We operate with circa 1,100 colleagues across circa 28 state-of-the-art facilities and maintain a high colleague engagement score. We are an equal opportunity employer and value diversity in our workforce.
Seniorities / Employment
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Retail Motor Vehicles
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