Job Description The position of Customer Service Advisor is key to the service operations for Customer Excellence and business profitability. The position holds accountability for the initial client interactions and ensuring that all required actions are executed promptly and efficiently. This is a officed based role on site at Waterlooville. What you will do Always putting the Client First Pro-Active communication to internal and external customers Providing exceptional customer service in line with service level agreements Assisting customers with logging re-active calls Handle incoming client calls, accurately log all interactions in the system, take appropriate action, and either resolve the enquiry, transfer to the relevant department, or schedule a call back as required Monitor the general enquiry email inbox, respond to clients and redirect emails internally to the correct department or individual in line with service level agreements Maintaining accurate customer records in a company’s customer relationship management (CRM) system and completing call logs and reports General administrative duties; sending out letters, printing information and providing office support for management and engineers in the field. You will need to be able to make decisions based on a number of factors Complaint logging Any additional tasks set by the Customer Service Manager. The above is not an exhaustive list as this role requires the employee to be flexible as the requirements change. Key Skills Ability to communicate at all levels Outstanding customer service and customer care Ability to problem solve. Ability to multi-task and work under pressure. High attention to detail. Conflict Resolution. Time management. Use of a service management system