Welcome to the Budock Vean Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location. At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65-acre grounds, enjoying award-winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success. If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall. Explore our opportunities and discover how you can make a difference with us! Employee Benefits • Tronc / Service charge (Food & Beverage Departments only) • Complimentary off peak spa membership • 20% discount on Spa treatments • 25% discount on food & beverage throughout the hotels and restaurants • 50% discount on bed & breakfast stays throughout the hotels • Friends & Family rates across the group • Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/ • Access to Wagestream - https://wagestream.com/en/ • Length of Service rewards Role & Responsibilities: To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience To ensure all complaints are minimised and handles professionally as in accordance with our policies To ensure the highest standards of cleanliness throughout the Rooms and Public Areas are met at all times To work with the HHK to inspect all rooms prior to arrival and to ensure all guest specific requirements are met To work with the HHK to oversee the laundering of all bed linen, towels, restaurant linen and uniforms To supervise the team in accordance with our policies To ensure stock control with the HHK To follow all hotel policies as outlined in your training manual: To clean the hotel bedrooms and corridors and maintain our high standard To keep all cupboards neat and presentable at all times All cleaning materials to be used to the HHK’s specification To report any maintenance faults Follow the lost property procedure To observe and comply with cleaning rotas, health and safety regulations To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid. To ensure a good working relationship with all other departments and communicate information throughout the hotel All other duties as required