Job Description
Looking for to work at the forefront of technology in one of the most modern ITSM environments globally? This role bridges the gap between technical delivery and exceptional user experience, specifically with AI Enablement at the heart of what you do. You’ll orchestrate service readiness, lead enablement communications, and champion the voice of the user across our global teams.
\n\n Cambridge (Hybrid)\n Immediate start available. Own the end-to-end service delivery for AI tools and platforms, from release to adoption. \n Partner with Product, QA, and Ops to ensure seamless go-lives, early life support, and continuous improvement.
\n Lead the creation of enablement materials, knowledge hubs, and communication strategies \n Use data to tell the story, combining operational, technical, and engagement metrics to inform leadership and shape future releases. \n\n A passion for clarity, structure, and service excellence. \n Proven experience in service delivery, enablement, or communications within a tech or enterprise environment.
\n Experience with platforms like SharePoint, Confluence, Jira, ServiceNow, Power BI. \n Familiarity with ITIL or service delivery frameworks. \n Confidence in using data dashboards to track adoption and engagement.
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