DUE TO THE ROLE BEING FULL TIME ON SITE, APPLICANTS MUST BE WITHIN A COMMUTABLE DISTANCE TO DUMFRIES.
IT Support Analyst
Contract - 6 Months
Day Rate - 260 per day Inside IR35, Umbrella Company
Location - Dumfries
Full time on site
Your responsibilities in the role
* Act as an integral member of the site-based project team, serving as the primary IT point of contact for SMEs, Power Users, and End Users - gathering input, supporting daily project activities, and escalating issues or improvement needs promptly to the central project team.
* Prepare and validate test data, execute test scenarios, log and track defects in Jira, and document results in QTest through successful resolution.
* Configure, maintain, and support shopfloor IT equipment, including RF scanners, label/document printers, tablets, and industrial terminals.
* Support non‑SAP shopfloor applications, such as production scheduling, order printing, and the SCADA/MES Bridge.
* Provide on‑site IT support to manufacturing and logistics personnel during UAT, DIL, Go‑Live, and Hypercare phases.
* Coordinate IT‑related activities with the central company project team to ensure process, data, and technical alignment
Skills and Experience
* IT professional with hands‑on experience in large‑scale ERP/WMS projects (preferred).
* Solid understanding of IT infrastructure (LAN/Wi‑Fi, servers, storage, databases).
* Familiarity with shopfloor and warehouse systems (manufacturing execution, scheduling, labelling).
* Good understanding of core manufacturing and warehouse processes (production, maintenance, quality, logistics).
* Strong troubleshooting, documentation, and communication skills, with the ability to work under pressure in a dynamic go‑live environment.
* Motivated junior candidates with a strong willingness to learn and develop in these areas will also be considered.
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
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