Responsibilities
* Act as a user, configuration and data administrator for a number of third‑party and internal applications, ensuring the information we hold is accurate so that customers get the best value from the data feeds we offer.
* Work with suppliers to troubleshoot and resolve user, data, configuration and technical issues.
* Monitor supplier platforms daily for performance and issues.
* Ensure continual service improvement by working with service owners to recommend improvements to applications and the service as a whole.
* Maintain close working relationships with suppliers to understand updates and changes to applications and communicate their impact to service owners.
* Own application‑related incidents at a working level, investigate their causes and find resolutions with service owners, developers, and suppliers.
* Work with service owners to identify and understand user, data, configuration and technical issues.
* Configure internal applications to best meet the needs of internal users.
* Support the provision and configuration of incoming data feeds (for example information about vulnerabilities) received from a range of suppliers that the team relies on to deliver its services.
* Support the provision and configuration of outgoing data feeds, containing prioritised and actionable advice that we automatically share with our customers.
Qualifications
* Have experience of managing third‑party applications in an enterprise environment.
* Can communicate effectively with technical and non‑technical stakeholders to understand updates and changes to applications, and ensure continual service improvement.
* Have working experience of handling and analysing the installation and configuration of large data sets.
* Have an understanding of the core technical concepts relating to this role, including an awareness of cloud services, IP addressing and DNS.
* Have an understanding of cyber security risk and government cyber security best practices.
About the Employer
The Government Digital Service (GDS) is the digital centre of government, responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government by: 1) joining up public sector services; 2) harnessing the power of AI for the public good; 3) strengthening and extending our digital and data public infrastructure; 4) elevating leadership and investing in talent; 5) funding for outcomes and procuring for growth and innovation; 6) committing to transparency and driving accountability. GDS is part of the Department for Science, Innovation and Technology (DSIT) and employs more than 1,000 people across the UK, with hubs in Manchester, London and Bristol.
About the Cyber and Domains Protection Team
The Cyber and Domains Protection Team provides high‑quality and actionable vulnerability, incident, threat and dependency information to support the protection and resilience of the UK's public sector digital services. We protect public sector domain name spaces such as "." and ensure they remain stable, trusted, well‑managed and resistant to compromise. The team also helps secure the infrastructure tools and services associated with these domains.
Team Culture and Opportunities
We protect public sector domain name spaces such as "." and ensure they remain stable, trusted, well‑managed and resistant to compromise. The team also helps secure the infrastructure tools and services associated with these domains. Working with some of the world's most highly‑skilled digital professionals, you will contribute to national‑scale impact and tackle the nation's highest‑priority digital challenges.
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