Customer Services - EMEA up to £25K + benefits - Swansea area (hybrid)
We have an excellent opportunity to join this exciting multinational at the forefront of technology looking for a Customer Services Advisor. You are required to speak fluent English to C1 level, both written and spoken, and an additional European language, Dutch, German, Spanish, etc.
You will join their busy international team supporting EMEA customers via phone and email, alongside some UK and international travel to specific events.
Some of your key responsibilities will be:
* First point of contact for all EMEA customer enquiries
* Liaising with teams regionally and globally in relation to customer service issues, providing advice, guidance, and support to both sales teams and clients across the EMEA region
* Responding to customer requests in a timely manner via email or telephone
* Logging, updating, and creating tasks through the ticketing system as and when required
* Processing payments over the telephone with customers
* Checking invoices on behalf of billing and providing customer updates as required
* Liaising with customers regarding all queries pertaining to events, registration, and payments
* Providing basic technical support and account administration across the EMEA region
* Allocating leads to the sales team for verification
* Occasional travel to London events to assist the Event Managers
The ideal candidate will have:
* Fluency in English and an additional fluent EU language
* Experience dealing with customers
* Administration experience and Microsoft Office knowledge
* Availability to work 3 days in the office and 2 from home
* Availability to work full-time and start ASAP
* A great telephone manner
* A courteous and professional demeanor, thriving in a customer services environment
Please note that we can only consider applicants who already hold a full UK work permit. We are an equal opportunities employer and welcome applications from all qualified candidates.
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