We are looking for a highly organised and motivated individual with strong administrative skills to support our Outpatient Appointments service. The successful candidate will be confident working in a fast‑paced environment and able to manage a variety of administrative duties accurately and efficiently.
We are seeking someone who works well as part of a team, demonstrates flexibility, and is willing to learn and develop within the role. In return, comprehensive training and ongoing support will be provided to help you succeed.
You will have excellent communication and interpersonal skills, with the ability to provide a high standard of customer service to patients, clinicians, and colleagues. Experience of handling telephone enquiries, working with patient information, and maintaining confidentiality is essential.
The role requires the ability to prioritise workloads, work to deadlines, and meet key performance indicators while maintaining accuracy and attention to detail. You should be comfortable working with multiple IT systems and be adaptable to working across both call centre and back office administrative settings.
As an Outpatient Appointments Administrator, you will receive comprehensive training and ongoing support to assist you in your role. The position involves a varied range of administrative responsibilities, including the booking, management, and monitoring of outpatient appointments across both call centre and back office environments.
The role requires a high level of accuracy and attention to detail. You must ensure that patient identifiable information given, received, or held in any form is processed and protected at all times in accordance with Trust Policy and information governance requirements.
You will have an excellent telephone manner; this is imperative to ensure clear, accurate, and concise information is exchanged with patients and staff, communicate professionally and courteously at all times, delivering a consistently high standard of customer service to patients, clinicians, and colleagues.
Working within set work patterns, you will prioritise your own workload efficiently and effectively to ensure all administrative duties are met, escalating any issues or concerns to the Outpatient Appointments Supervisor as appropriate.
You should be comfortable working with multiple IT systems and able to prioritise your workload effectively, meeting deadlines and working to key performance indicators across both call centre and back office administrative settings. You will also support the effective management of patient referrals in line with service targets.
Benefits
* Flexible working options to help you balance work and life
* NHS pension scheme for long‑term financial security
* Generous annual leave allowance to recharge and relax
* A strong focus on career development to help you grow and achieve your potential
Qualifications
* As a minimum GSCEs in English Language and Maths or functional skills
Experience
* Experience of dealing with patients/customers
* Evidence of prioritising workloads/good time management
* Proven experience of working well as part of a team
* Experience of working in a healthcare setting/previous experience of NHS administration processes
* Proven recent office experience
* Experience of high volume contacts with patients/customers using the telephone
Additional Criteria
* IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel
* Must be able to communicate in English Language, both written and verbally appropriate
* Excellent communication skills, able to communicate effectively at all levels
* Ability to maintain good quality professional relationships even when dealing with contentious matters
* Polite and professional at all times
* Ability to multi task
* Ability to organise own time
* Knowledge of medical terminology
* Working knowledge of in-house hospital systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr