Internal Sales & Customer Service Representative
Arbor Forest Products, New Holland, North Lincolnshire, DN19 7RX
Full-time 37.5 hours per week (Monday to Friday, 8:30am 5:00pm)
Salary: Competitive (TBC)
About Us
With over 70 years of heritage, we ve grown from humble beginnings into one of the UK s largest independent timber importers and processors. Despite our scale, we remain a family business at heart valuing our people, fostering strong relationships, and delivering exceptional service.
Operating from our impressive 90-acre site in North Lincolnshire, we manage over 80,000m of timber on-site and process more than 300,000m annually, including timber, MDF, and composite decking products. Our success is built on quality, reliability, and most importantly our people.
The Role
We re looking for a proactive and customer-focused Internal Sales & Customer Service Representative to join our team. This role is central to our operations, supporting customers, processing orders, and delivering outstanding service across multiple channels.
Key Responsibilities
Sales & Quotations
Process sales orders accurately and efficiently
Handle product and pricing enquiries
Prepare quotations and complete take-offs from customer plans
Arrange samples, brochures, and POS materials
Liaise with the Area Sales Manager (ASM) team to provide support
Customer Service
Manage incoming calls and emails from merchants, installers, architects, and the public
Provide product, pricing, and technical information
Resolve customer queries, complaints, and issues professionally and promptly
Maintain a high standard of customer satisfaction at all times
About You
Previous experience in a customer-facing or sales support role
Confident and professional telephone manner
Strong communication and interpersonal skills
Highly organised, self-motivated, and results-driven
Able to work effectively both independently and as part of a team
Why Join Us?
Be part of a long-established, growing business
Enjoy a supportive, family-oriented culture
Work in a dynamic environment with a strong focus on people and quality
Opportunities to develop and grow within the company
Apply today and become part of a team where people truly make the difference.