Team Leader
Salary £20,947 - £23,274
Location Wokingham
FULL TIME - 28hrs
TWO(phone number removed) - Team Leader
Shift pattern to be agreed in line with business means
This team leader post is an opportunity to support a fantastic team of support workers including Outreach support and Housing First services in changing the lives of the clients that come into the Two Saints services.
The right candidate will have a knowledge in supporting clients with co-occurring needs and a good knowledge of safeguarding, adult social services and the benefits system. Or, will have managerial experience.
Experience of working within the homelessness sector is essential, managerial experience not necessary but would be a bonus. Ideal candidate would be compassionate, have the ability to make difficult decisions and be comfortable in challenging situations. This job would suit somebody who enjoys a fast paced environment where no two days are the same and must be a team player.
JOB PURPOSE
To lead and be part of a team that supports our clients to keep them safe and help them achieve their goals.
To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.
MAIN RESPONSIBILITIES
To support your team to achieve their potential through regular staff supervision, coaching, reflective practice and team meetings
To assist the contract and performance manager with ensuring the service is fully operational, our clients are receiving the appropriate support, and service KPIs are met
To be responsible for attendance management, performance management, quality assurance and any other staff related queries
To attend meetings, working closely with other agencies, services, stakeholders or commissioners to provide high quality support, manage risks and support service funding
To increase the presence of service in the local area, and engage with local communities and external partners to develop relationships, to identify how they can support us and our clients, maximise opportunities for clients as well as help us to win tenders and maintain contracts
To plan your team's rota, taking training and absence into account to ensure capacity within the team to support clients and prioritise high risk management referrals
To support your team where needed with their workload, and support a small caseload of clients
To be involved in the recruitment of staff for your team
To ensure an effective and timely response to all safeguarding issues taking appropriate action
To collate data and generate reports where needed
To support clients and staff in trauma informed and psychologically informed ways
To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times
To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
To provide basic first aid assistance until help arrives (full training is provided)
To work confidently and efficiently when lone working
To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks
To maintain confidentiality
To carry out any other reasonable duties required in the interest of the organisation
ADDITIONAL RESPONSIBILITIES
This role has line management responsibilities
This role has financial authorisation responsibilities
This role has on call responsibilities
ROLE REQUIREMENTS
This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
This role will require a full drivers’ licence and access to a vehicle
This role will require you to work flexibly across several sites
This role will require you to work with clients on a one-to-one basis
This role may require you to work nights and/or weekends when on call
This role will require you to lone work
ESSENTIAL CRITERIA
Experience of working in a residential or institutional or similar sector
Excellent communication skills, both verbal and written
Clear verbal and written English
Strong keyboard skills for data inputting
Strong working knowledge of Microsoft Outlook, Excel, and Word
Confident and assertive manner
Strong team working
Ability to respond calmly to crisis
Deal promptly with and effectively react to challenging situations
Have an interest and genuine concern for homelessness and related issues
DESIRABLE CRITERIA
Experience of working in a leadership role
Understanding of the complex support needs of people experiencing homelessness or those with complex needs
Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
Understanding of risk assessment and person-centred, outcomes-based delivery
We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible