Responsibilities
* Managing the booking, cancellation and re‑scheduling of appointments for Provide services
* Managing referrals into Provide services
* Ensuring that the ‘Referral to Treatment’ procedure is adhered to, ensuring a seamless flow of information between Provide services and customers
* Providing advice and signposting customers to other appropriate services that may help them
* Dealing with ad‑hoc patient queries, basic triaging of patient needs (non‑clinical), accessing and checking patient and service records
* Dealing effectively with first point of contact and non‑clinical queries and providing routine information orally, in writing and/or electronically including via the telephone (internal and external) to and from patients, other employees, managers and possibly members of the public
Provide is a Community Interest Company (social enterprise) that delivers a broad range of health and social care services across Essex, Dorset, East Anglia and the North of England.
Benefits
* Eligible for NHS Pension
Equal Opportunity
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks. We welcome applicants from underrepresented groups.
This advert closes on Friday 1 May 2026.
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