Operations Manager - S26 - Accommodation Available - Opportunities in Greece & Turkey
Full Time - Seasonal Fixed Term Staff Contract
Competitive Seasonnaire Salary
Operations Manager
Reports to: Hotel Manager
Would you like the opportunity to combine work with travelling? Mark Warner invites you to join our team as Operations Manager, where your workplace becomes one of our beautiful Mediterranean resorts!
As Operations Manager you will play a vital role in enhancing the experience of our resorts, showcasing your excellent customer service and management skills to ensure the smooth running of the resort. Reporting to the Resort Manager you will be assisting with the management of the Childcare, Waterfront and Sports departments.
You will help maximise the profitability of these departments whilst maintaining an excellent standard of service. You will be a self-motivating individual with strong leadership skills and have the ability to motivate staff at all levels to reach excellence.
And it's not just about the role you play in our resort and the stunning locations; it’s the people who make our team exceptional. Join a community of like-minded individuals who share your enthusiasm for customer-facing roles. You’ll forge lifelong friendships, create long-lasting memories, and be part of a team that feels like a family.
Requirements
Past experience within a similar role/function or demonstrable experience working within the leisure and hospitality industry.
Excellent commercial acumen.
Previous examples of multi-departmental team management.
UK/EU Passport holder.
UK National Insurance Number.
UK bank account.
Skills & Abilities
Infectious enthusiasm and excellent customer service skills
Present a ‘can do’ attitude that inspires and motivates those around you
Team player, thriving in a collaborative environment as well as on your own
Calm and friendly demeanour
Demonstrate professionalism and leadership skills
Organised, flexible and proactive
Fluent in English
Responsibilities
Responsible for basic resort accounting, overseeing adhoc payments and hotel vouchers, checking invoices and data entry
Monitor financial performance of relevant departments
Conduct regular staff performance reviews along side Resort Manager.
Carry out staff disciplinary procedures alongside Resort Manager in accordance with company standards
Carry out monthly departmental review to review performance and progress towards targets
Checking staff accommodation on a weekly basis, ensuring all staff maintain their accommodation to a high standard
Retain a high profile presence with guests, welcome speeches and following up with their requests
Assist the Resort Manager to create ways to integrate the Mark Warner staff with local staff.
Monitor staff food on a regular basis and make suggested improvements to the resort manager.
Set, communicate and monitor Customer Service levels within the resort.
Establish effective working relationships with local owners and managers.
Working with the management team to organise and execute special events for staff to ensure staff are motivated.
Conduct Duty Manager shifts.
Deputising for the Manager in their absence.
Produce reports as required for Head Office.
Please note this job description is an overview of the role, there may be additional responsibilities which will be made clear to you by your manager.
Package
Would you like the opportunity to combine work with travelling? Mark Warner invites you to join our team as Operations Manager, where your workplace becomes one of our beautiful Mediterranean resorts!
As Operations Manager you will play a vital role in enhancing the experience of our resorts, showcasing your excellent customer service and management skills to ensure the smooth running of the resort. Reporting to the Resort Manager you will be
assisting with the management of the Childcare, Waterfront and Sports departments.
You will help maximise the profitability of these departments whilst maintaining an excellent standard of service. You will be a self-motivating individual with strong leadership skills and have the ability to motivate staff at all levels to reach excellence.
And it's not just about the role you play in our resort and the stunning locations; it’s the people who make our team exceptional. Join a community of like-minded individuals who share your enthusiasm for customer-facing roles. You’ll forge lifelong friendships, create long-lasting memories, and be part of a team that feels like a family.