Customer Service Administrator | Temp (12–13 weeks) to Permanent Pay: £12.78 per hour (£25,917.84 annual equivalent) Location: Witton, Birmingham Hours: Monday to Friday 8:30am – 5:00pm | 39 hours per week Holiday: 25 days annual leave plus bank holidays This is a varied and enjoyable role that would suit someone looking to grow their career in customer service with the opportunity to secure a permanent position after a successful temporary period. We are recruiting on behalf of our client for an experienced Customer Service Administrator to join their busy, friendly, and fully office-based team. This is an excellent temp-to-perm opportunity for someone who enjoys a varied customer-facing role and prides themselves on delivering a high standard of service. The Role As part of a small team, you will handle customer queries, manage returns, and process replacement orders and carrier claims, ensuring that all customer interactions are efficient, professional, and accurate. Key Responsibilities: Handling customer queries and complaints via email and phone Processing returns and placing replacement orders Raising claims with carriers Managing invoices and related administrative tasks Logging and updating customer records accurately Responding to emails professionally, politely, and grammatically correctly Supporting the team with general administrative duties as required The Ideal Candidate Previous customer service experience (essential) Confident, polite, and professional communication skills Excellent telephone manner and listening skills Strong IT skills including Microsoft Word, Excel, Outlook, service email systems, and in-house databases Highly organised, reliable, and attentive to detail Ability to remain calm under pressure and prioritise workload effectively Comfortable working independently and as part of a small team Job Ref: EN1069 Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.