2nd Line Service Desk Analyst
£28,000 - £34,000 | Fareham | IT Managed Service Provider
You’re the one people go to when 1st line hits a wall.
You’ve got the experience, the confidence, and the tech know-how to take ownership of tougher support tickets, solving problems properly, not just patching over them. And you’re ready for a role where you can bring your skills to the table and work with a variety of customers, technologies, and challenges.
This is your opportunity to join a growing MSP in Fareham, delivering high-quality 2nd line support to a wide range of external customers. It’s hands-on, varied, and ideal if you’re looking to grow into more project or 3rd line or project delivery work over time.
What’s in it for you?
* Salary: £28,000 - £34,000
* Location: Fareham: full-time, office-based
* Tech Variety: Work across multiple environments and industries, supporting M365, Windows Server, VMware, networking, and more
* Team Culture: Tight-knit service desk where you’ll be supported, challenged, and valued
* Career Growth: Exposure to 3rd line engineers and project work, great if you’re looking to step up
What you’ll be doing:
1. Acting as the escalation po...