Job Title: Client Accounts Assistant
Location: Becket House, Worthing
Brand: Leaders Romans Group
Salary: Competitive Salary Package
Hours: Monday to Friday 8:30am to 5:30pm
About the brand:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales, we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary and Key Responsibilities:
We have an exciting opportunity within the LRG Client Accounts team for a self-motivated individual to join a new Landlord Support Team, focusing on the customer journey from a client monies perspective, ensuring excellent customer service, exceeding expectations, and restoring faith in service levels when there has been an issue. We are looking for a full-time member of staff, preferably with a financial and customer service background. Knowledge of the lettings industry would be beneficial, but not essential.
Key Responsibilities:
* Work to improve our Landlord Client Money journey;
* Take ownership of understanding and delivering on Landlord needs and expectations from a client accounts perspective.
* Provide feedback to the Landlord Support Manager on pain points within the Client Accounts journey for Landlords.
* Work collaboratively with colleagues and the wider business to identify further improvement opportunities to our Client Accounts Landlord Support offering.
* Provide a personalised, positive and efficient Client Account service for Landlords over both phone and email, including;
* Assisting with queries and providing detailed reports for landlords.
* Amending ledgers, charges, and other transactions to facilitate the seamless movement of landlord monies.
* Working with the Acquisition team to enable a smooth transition of landlords into the business from both acquisitions and management takeovers.
* Acting as a support for more complex accounting queries from colleagues in Branches, relating to;
* Client Money Movement/Protection
* Compliance and audits
* Tax regulations
* Non-resident Landlord processes
What are we looking for:
Essential:
* Passion for Customer Service / B2B / Client Relations Experience
* An ownership-driven approach to problem-solving
* Excellent telephone manner and written vocabulary
Desirable:
* Accounts, Tax, and/or finance experience
* Experience of Lettings industry, PropCo, Reapit, and other Lettings systems
* Excel skills
What we can offer you:
* Proven track record for career growth and advancement within the company
* Market leading training and ongoing professional development
* Access to a diverse portfolio of properties
* Supportive and collaborative team environment
Benefits:
* Competitive base salary and additional incentives
* Salary sacrifice pension scheme
* Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days’ holiday
* Excellent Parental leave and newly introduced Fertility policy
* Staff discounts
Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
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