Job Title
Technical Co‑ordinator
Contract Type
Fixed Term Contract for 6 months
Salary
£24,841.47 per annum (pro rata). After 12 months of successful performance, salary is increased to £27,565.65.
Working Hours & Pattern
17.5 hours per week, part time. Working pattern: Wednesday, Thursday and Friday.
Location
Liverpool, Speke
Role Overview
Provide comprehensive administrative and coordination activities to support service delivery for complex repair projects, ensuring protocols are adhered to and financial impacts recorded. This includes scheduling appointments, liaising with contractors and compiling disclosure documents.
Responsibilities
* Maintain all appropriate records and reports, including payments, post‑inspection of works, stock records, disrepair logs and other relevant documentation.
* Process letters of claim promptly and support case management, ensuring accurate collation of files and agreements with Asset and Legal teams.
* Assist contractors with scheduling of works, tracking and monitoring through to completion to the required standards.
* Support the Case Management Officer in identifying issues and ensuring escalation when required.
* Process payments associated with formal claims and update records accordingly.
* Assist in the production of management data on caseload status, including trend analysis and geographical concerns for asset management.
* Collaborate with internal and external teams to deliver disrepair and complex repairs processes, liaising with customers, contractors and regulatory authorities within set timescales.
* Act as key liaison for customers during major works, including coordinating decants when appropriate.
* Ensure solicitor and customer letters are concise, comprehensive and meet quality standards.
* Maintain and improve knowledge and skills in the best practice for the role and represent the customer and TRG interests.
* Assist with day‑to‑day enquiries from other members of the Asset function and undertake any other duties commensurate with the role to support the team as a whole.
* Contribute to continuous improvement of processes and procedures.
Qualifications and Experience
* Experience of scheduling/diary management, ideally within a repairs environment.
* Proven track record of providing administrative services, including accurate record‑keeping.
* Experience maintaining databases and proficiency with Microsoft Excel, Word and PowerPoint.
* Ability to show initiative and propose solutions to identified issues.
* Ability to handle conflict and deal with difficult situations.
* Methodical approach and results focus, with ownership of tasks.
* Excellent team player who can work flexibly to meet business requirements.
* Excellent attention to detail and ability to work under pressure to meet strict deadlines.
* Customer‑focused with strong written and verbal communication skills, able to interact at all levels within the business.
Desirable
* Business Administration qualification.
* Understanding of property‑related legislation, including Disrepair, FFHHA, HHSRS, Party Wall Act and Environmental Health Act.
* Social Housing qualification (CIH).
* Knowledge of diagnosing and logging repairs, including interpretation and analysis.
Benefits
* Competitive pay and generous pension scheme.
* 28 days holidays plus bank holidays (pro‑rata).
* Flexible working options.
* Investment in learning, personal development and technology.
* Wide range of additional benefits.
Diversity and Inclusion
Riverside is an inclusive employer. We value diversity in all its forms and foster a workplace where individuals are respected, empowered and heard. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants who declare a disability.
Equal Opportunities
Riverside complies with the Equality Act 2010. We welcome applications from all suitably qualified individuals irrespective of age, race, gender, disability, sexual orientation, religion or belief. The EEO statement is incorporated by reference to the Equality Act.
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