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About the Role
Position: 1st Line Technical Support
Salary: Competitive
Location: Warwick
Contract: Permanent full-time
This is an excellent opportunity to work for Scholastic, a leading publisher and distributor of children’s and educational books. We are seeking an organized and enthusiastic individual to join our IT team as a 1st Line Technical Support.
You will provide 1st Line support to staff across all our sites and home workers, serving as the point of contact for all IT Service Desk calls. Responsibilities include answering, logging, and allocating calls, ensuring timely resolution, providing regular reports to staff and the IT Manager, and monitoring all open calls using the ServiceNow helpdesk system.
You should have excellent customer service skills, the ability to communicate effectively at all levels, be highly organized, and capable of working under tight deadlines while maintaining accuracy. A proactive approach and the ability to work both independently and as part of a team are essential. Knowledge of PCs, MacBooks, Windows 11, and Microsoft Office 365 is required.
Nice-to-have Skills
* Microsoft Office 365
* ServiceNow
Work Experience
* Desktop Support
Languages
* English
Seniority Level
Entry level
Employment Type
Contract
Job Function
Information Technology
Industries
Technology, Information and Internet
To apply, click the Apply button below. We are an inclusive organization welcoming applications from all backgrounds.
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