Indemnity Adviser Contract Type Permanent Working Pattern Full time - flexible working may be considered Working Hours 35 hours per week Salary £33,832.97 per annum Location Options Birmingham with part of the week working from home Function Type Investigations, Regulation Do you enjoy analysing information and providing excellent customer experience? We have an existing opportunity for the right candidate to join permanent role as Indemnity Adviser in our Professional Indemnity Insurance (PII) team within Client Protection Department. The role As an Indemnity Adviser, you will: review requests to disclose insurer details and will gather evidence, liaise with stakeholders and make rule-based decisions. track, monitor and support firms which have not renewed their professional indemnity insurance manage the quarterly information exchange and engage directly with regulated firms to ensure all firms are properly insured assist colleagues across the organisation who have queries about professional indemnity insurance. You will be proactive in nature and you will have excellent, planning and prioritisation skills, to work in a constantly changing environment. This is a great opportunity to gain experience of working with a wide variety of internal and external stakeholders. You will enjoy a varied and interesting role where you will work closely and collaboratively with other members of the team. What it is in it for you Assist our Professional Indemnity Insurance Team in protecting the public and enforcing high professional standards. Showcase customer service expertise and work closely with solicitors, delivering quality work to deadlines. Work collaboratively with other areas of our organisation such as the Legal and Enforcement, Authorisation, Intelligence and Forensic Investigation teams. Enjoy a varied role: your workload and responsibilities will vary across the different work streams the team carries out. Gain experience of relationship management by working closely with insurers What we are looking for Relevant qualification and/or significant practical experience of interpreting and applying rules Experience of dealing with queries from the general public (phone and in writing), demonstrating excellent customer focus Track record of delivering results by taking ownership of issues and ensuring successful resolution within set timescales Experience of managing stakeholders to get accurate information from them Pro-active and makes decisions Excellent organising, planning and prioritisation skills Useful and additional information There is a full role profile attached to the bottom of this advert on our website. If you have any questions that aren't in this advert or on our website, please contact us via: recruitment@sra.org.uk This is a hybrid role and will be based in our Birmingham office 1 to 2 days a week, and from home the rest of the week. To apply Please click 'apply' to complete the online application form and upload a CV and cover letter, addressing specifically how your job experience meet the requirements outlined in this advert and the attached role profile. To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages. Closing date for applications is 17 April 2026 at 09:00. The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We do this by overseeing all education and training requirements necessary to practise as a solicitor, licensing individuals and firms to practise, setting the standards of the profession and regulating and enforcing compliance against these standards. We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation. We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life. Additionally, we provide a generous flexible benefits package, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation. Attached Role Profile Indemnity Adviser Role Profile Feb 2025.docx - 545KB Opens in a new window Converted File Indemnity Adviser Role Profile Feb 2025.docx.pdf - 73KB Opens in a new window Vacancy closing date: 17/04/2026, 09:00 The Solicitors Regulation Authority is an Equal Opportunities Employer. Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff. Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.