Build Something Extraordinary
Have you ever wanted to create tools that empower people to tell better stories with data? At Plotly, that’s what we’re all about! We combine cutting-edge technology with a collaborative environment to help data scientists, engineers, and analysts across the world achieve their goals.
As part of our Technical Account Management team, you’ll join a group of exceptional technical experts who love solving tough problems, pushing the boundaries of what’s possible, and making data analytics more accessible for everyone.
Original job post https://job-boards.greenhouse.io/plotly/jobs/8332161002
Your Role in the Plotly Story
As a Technical Account Manager, and a member of the Sales organization, you will be the primary point of contact for a group of enterprise customers. You will work cross-functionally with Customer Success, Product, and the Account Executive team to ensure our customers are maximizing the value of Plotly/Dash Enterprise.
The TAM team is the engine of customer retention and adoption. You will be essential in driving major changes in how we work with customers and use our customer data to develop successful, repeatable processes.
Your Responsibilities
* Proactive Customer Engagement & Re-Engagement: Take ownership of relationships with key customers—this includes enablement, implementation, user adoption, and infrastructure needs. You will actively monitor customer health and dive deep into customer usage data and files to identify and re-engage inactive or under-engaged customers, devising creative, technical, and high-touch strategies to drive sustained adoption.
* Technical Problem-Solving & Custom Solutions: Work closely with customers to understand their business needs and guide their usage of Plotly products. You will fill the gaps between product features and customer needs—through design advice, tool recommendations, hands-on coding, or whatever else is necessary.
* Driving Value: Working closely with our Account Executives, drive customer retention and expansion by leading customers to successful, sustainable outcomes and demonstrating value to stakeholders at all levels.
* Advisory Role: Advise customers on best practices, product capabilities, and product roadmap.
* Connect customers with important Plotly resources (e.g., support, product, services).
* Develop and manage customer profiles and metrics.
* Work with our Product team to understand and address customer needs, pain points, and other feedback.
What You Bring to the Team
* Prior experience in a technical customer-facing role (Sales Engineering, Support, Customer Success, Sales etc.).
* Demonstrated ability to manage competing priorities across a portfolio of customers.
* Fluency in English and German
* Essential Coding Skills: Proficiency in Python is required, with a willingness to write and share code (basic to intermediate level) to solve complex customer problems and build tailored examples. A working knowledge of JavaScript or BI Tools (i.e., Tableau/PowerBI) is a bonus.
* Charisma and Communication: Strong written and verbal communication skills, coupled with charismatic and persuasive communication for engaging both highly technical and non-technical stakeholders.
* Executive Presence: Confidence in communicating with technical, business, and executive (including VP & C-level) stakeholders.
* Strong understanding of data science, analytics, and/or software development workflows.
* Passion for data analytics and creativity in guiding customers to successful outcomes.
* Ability to travel for customer on-sites.
Not sure if you're 100% qualified?
* At Plotly, we believe diverse perspectives drive innovation. If this role excites you, but you don’t meet every requirement, we still encourage you to apply. We’d love to learn how your unique skills could make an impact!
Original job post https://job-boards.greenhouse.io/plotly/jobs/8332161002