Role Introduction
We are seeking a highly skilled engineer with extensive experience in implementing, maintaining, and supporting the Microsoft 365 Platform. The engineer will also be responsible for troubleshooting and providing technical support for the Power Platform suite across multiple Managed Service customers.
Collaborating with our Power Platform consultants and as part of a broader team specializing in Application and Microsoft 365 services, you will contribute to the future development and roadmap of this technology area and assist in supporting new services.
The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive approach to staying updated with the latest Microsoft features and updates across Power Platform & 365. This role offers an excellent opportunity for someone passionate about technology and eager to contribute to a forward-thinking organization.
Effective communication and collaboration are essential, as you will work closely with internal and external stakeholders and be engaged in ongoing collaboration with clients.
This role can be home-based or based in one of our UK offices.
What You Will Do
* Contribute to the implementation, support, and transition of new capabilities within the Microsoft 365 Stack.
* Develop, maintain, and administer Power Platform solutions and related systems, troubleshooting and resolving issues.
* Serve as Subject Matter Expert on support and operational ownership of 365 & Power Platform applications, including Exchange Online & Teams.
* Maintain and manage the 365 platform and related tools.
* Ensure the health and support of the 365/Power Platform services, performing scheduled tasks.
* Partner with other support teams to address skills gaps, sharing knowledge and best practices.
* Work with the service transition team to ensure new solutions are correctly configured and supported.
* Support asset and security operations related to Microsoft 365, including security analysis and log management.
* Assist in engineering deliverables and activities aligned with the platform roadmap.
* Drive automation and innovation in related activities.
* Support wider business initiatives as required.
What You Will Have
* Excellent communication skills, capable of presenting complex information clearly to diverse stakeholders.
* Experience supporting Microsoft 365, including Exchange Online, Teams, and OneDrive.
* Knowledge of Microsoft Power Platform, especially Power Apps, Power Automate, and Power Virtual Agents.
* Awareness of LogicApps and integration between 365 and Power Platform.
* A continuous learning mindset to stay abreast of new technologies.
* Willingness to mentor and support team members.
* Ability to multitask, log activities accurately, and report progress.
* Experience operating within a multi-supplier/SIAM support model.
* Strong interpersonal skills to adapt communication styles and develop rapport.
* Eligibility to obtain and maintain UK Government Security Check (SC).
Relevant Qualifications
Preferred certifications include:
* Microsoft 365 Fundamentals or Administrator Associate/Expert
* Microsoft Power Platform Fundamentals
* Microsoft 365 Modern Desktop Administrator Associate
* Microsoft Azure Fundamentals or Administrator Associate
What We Do For You
Wellbeing focus – Our people are our greatest asset, and we prioritize your wellbeing.
* Annual Leave – 25 days plus public holidays and options to buy additional days.
* Employee Assistance Programme – Confidential support and counselling available 24/7.
* Endometriosis Friendly Employer – Committed to supporting employees with endometriosis.
Personal Growth – We support your personal and professional development through various programs.
* Development Programmes – From future management to leadership training.
* Performance Bonus – Rewards based on performance across the group.
Financial Wellbeing – We care about your financial health.
* Pension Scheme – 5% matched contributions with Scottish Widows.
* Income Protection Insurance – Support when you need it most.
Recognition – We celebrate and reward excellent work.
* Performance & Talent – Real-time feedback and goal-setting platform.
Making a Difference – Opportunities to contribute to causes you care about.
* MatchIt! – Fundraising matching program.
* Volunteering Time – Paid leave for volunteering.
* Pennies from Heaven – Donate your pennies to charity effortlessly.
Who We Are
OneAdvanced is one of the UK's largest providers of business software and services, serving over 20,000 customers globally with an annual turnover of £330M+. We support critical sectors across the UK, managing millions of interactions and supporting countless learners and legal processes. Our mission is to power the world of work.
We invest in our people, fostering a diverse, inclusive, and engaging environment that promotes growth and talent development.
To learn more about working at OneAdvanced, please click here.
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