We currently have a position for a Parts Advisor to join our Parts Team at our Wolverhampton branch.
A pivotal role in the after sales with a direct impact on the Dealer CSI score and after sales profitability. You are the interface between the customer and the aftersales; it is through ensuring consistently high levels of customer service that you will contribute to increased customer satisfaction and ultimately the overall success of the aftersales business.
To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.
* Receive all parts orders via inbound telephone calls and front reception counter, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customers of any items which are not stocked or need ordering.
* Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for Vehicle Off Road (V.O.R.) orders to be raised.
* Make up customer orders for dispatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced, and dispatched as scheduled and that the customer is kept fully informed of progress or of any problems.
* Ensure that the image and levels of customer service within the department are in line with company standards.
* Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the job holder's immediate supervisor.
* Ensure that within their area of operation all Company and Trade Associations policies, procedures, and minimum standards are met and that all statutory requirements including trading standards, fire, health, and safety are adhered to.
* Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times.
* Adhere to Health & Safety Policies and Procedures at all times.
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