Customer Success and Support Coordinator
Direct message the job poster from LEVL Telematics
Creative Marketing Assistant at LEVL Telematics | Passionate About Digital Innovation and Data-Driven Strategies | Enhancing Brand Visibility and…
Position Overview:
We are seeking a highly motivated and customer-focused Customer Success and Support Coordinator to join our team. This dual-role position is designed for someone passionate about helping customers succeed, providing excellent support, and ensuring a smooth onboarding experience.
The ideal candidate will serve as the first point of contact for customer inquiries while also playing a key role in educating and training new customers to achieve their goals with our product or service.
Key Responsibilities:
Customer Support:
* Respond promptly to customer inquiries via email, chat, phone, and other support channels.
* Troubleshoot and resolve customer issues, escalating complex cases to the appropriate team as needed.
* Maintain accurate records of customer interactions in our CRM or support software.
* Identify recurring issues and provide feedback to improve user experience.
* Develop and update FAQs, help articles, and other self-service resources to empower customers.
Customer Onboarding & Training:
* Guide new customers through the onboarding process, ensuring they understand and can effectively use our product or service.
* Conduct personalised training sessions (virtual or in-person) tailored to customer needs.
* Create and deliver training materials, including videos, webinars, and user guides.
* Act as a proactive resource to customers during the critical onboarding period, ensuring adoption and satisfaction.
* Monitor customer progress during onboarding and provide timely follow-ups to address any roadblocks.
Key Qualifications:
* Excellent communication skills, both written and verbal.
* Strong problem-solving skills and a proactive attitude.
* Ability to explain technical concepts to non-technical users.
* Familiarity with CRM and support tools (e.g., Zendesk, Intercom, HubSpot) is a plus.
* Experience creating training materials or delivering training sessions is an advantage.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries: IT Services and IT Consulting
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