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We are seeking an experienced Senior Commercial Manager to play a pivotal role in driving our commercial strategy and who is excited about continuous improvement. The successful candidate will demonstrate resilience and a willingness to meet challenges directly, combining strong commercial acumen with a practical, hands-on approach. You are a collaborative leader who values teamwork over ego, engages effectively with colleagues across technical and non-technical functions, and contributes positively to a culture of innovation and collaboration. The individual will bring proven experience in developing and guiding new processes, applying innovative thinking to improve ways of working, and maintaining a clear focus on delivering an excellent client experience.
About Us
The British Board of Agrément (BBA) provides services that help clients create accountability and mitigate risk. Through extensive research, auditing, inspection, testing and certification, we help to instil confidence in the entire Construction product supply chain. With a 60-year legacy as a trusted certification body, the BBA develops long-term partnerships with clients, assisting in the innovation and development of products and services, enabling continued commercial growth in both the UK and Global marketplaces, while remaining reassuringly impartial.
Role Purpose
This role will initially take the lead on a number of special projects that would typically sit outside of BAU activities, which includes the digitisation of the quotation process to improve efficiency and client experience, review and optimise the profitability of products and services, and drive strategic initiatives that support business growth, market competitiveness, and operational excellence.
Main Duties / Responsibilities
* Develop, implement, and oversee the company’s commercial strategy in alignment with corporate objectives.
* Identify market opportunities, emerging trends, and competitive threats.
* Lead pricing and margin optimisation initiatives across the business.
* Support business development activities through strategic input on tenders, partnerships, and new market entry.
* Present regular commercial performance updates to the senior leadership team.
Revision and Digitising the Quotation Process
* Conduct a review of the existing quotation process to identify efficiencies, with the view to systemising and digitising – cross functionally.
* Lead the end-to-end transformation of the quotation process, including scoping, selecting, and implementing digital tools/platforms.
* Map current quotation workflows to identify inefficiencies and opportunities for digitisation.
* Collaborate with IT, sales, technical and operations teams to ensure seamless integration with existing systems (e.g., CRM, BC).
* Establish digital quotation KPIs to track speed, accuracy, and conversion rates.
* Provide training and change management support for internal teams adopting new systems.
Profitability Review & Optimisation
* Conduct ongoing profitability analysis of products, services, and client accounts.
* Work with finance teams to develop robust costing and margin reporting tools.
* Recommend actions to improve margins and optimise the product/service portfolio.
* Lead commercial due diligence for potential new offerings or partnerships.
Strategic Commercial Activities
* Support in developing value propositions and go-to-market strategies for new products/services.
* Implement contract management processes to ensure commercial compliance and risk mitigation.
* Lead cross-functional projects to enhance revenue streams and operational efficiency.
* Manage, mentor, and develop commercial team members to achieve departmental and organisational goals.
* Foster a culture of continuous improvement, innovation, and client focus.
General Responsibilities
* Promote and adhere to all BBA policies and actively promote the BBA wherever possible.
* Responsible for your own health and safety and that of your colleagues and others on the BBA premises in accordance with relevant health and safety legislation and the BBA Health & Safety Handbook.
* Carry out tasks broadly similar to those in this job description.
* Conduct yourself in a professional manner at all times; acting with integrity, impartiality and honesty at all times.
* Endeavour to self-improve and develop.
Skills & Experience Required
* Proven senior level experience in a commercial or business development role, experience in the TIC industry not mandatory, but desirable.
* Strong track record in leading digital transformation initiatives, particularly in the sales acquisition process
* Strong track record in leading and working within SaaS environments • Advanced commercial acumen, including pricing, margin management, and product profitability analysis.
* Excellent contract negotiation and management skills.
* Data-driven mindset with proficiency in analytics tools and Dynamics CRM & ERP systems.
* Exceptional communication and stakeholder management skills.
* Leadership experience, with the ability to inspire, motivate, and develop teams.
Qualifications
* Degree in Business, Finance, Engineering, or related field
* Professional qualifications (e.g., CIPS, CIMA, or equivalent) advantageous.
KPIs for Success
* Reduction in quotation turnaround time.
* Increase in quotation conversion rate.
* Improvement in overall product/service profit margins.
* Delivery of commercial strategy milestones on time and within budget.
* Positive stakeholder feedback on commercial function performance.
What we offer
We believe that our strength lies in our people; that’s why we invest heavily in them through providing training to maintain and develop the skills of all our teams, enabling us to serve our clients better. Because of that, we offer a total reward package including competitive salaries and benefits, including:
* BBA Contributory Pension Scheme of 6%
* Life assurance
* Generous holiday allowance starting at 25 days and increasing to 30 after five years of service
* An Employee Assistance Programme – with up to 6 counselling sessions
* Flexible working hours to fit in with individual lifestyles
For more information about us, please visit www.bbacerts.co.uk
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Construction
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