Job Title: Renewals and Customer Service Representative
Location: Liverpool, Hybrid
Salary: GBP25,877 to GBP27,515 Plus up to GBP2,000 performance related bonus per annum, once established within your role.
The Insurance Renewals Agent role is a fast:paced, customer focused sales position, working in a friendly, target:driven inbound sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.
If you are a self:motivated individual who can build rapport with people from all backgrounds this could be an excellent opportunity for you to join an established Insurance company within the heart of Liverpool City Centre.
Through full training and continuous coaching inhouse you will be given full in:depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries
What you will be doing
* Quoting and closing new business enquiries
* Building and maintaining long:standing client relationships
* Amending customer policies, payments and schedules
* Retaining existing clients at renewal
* Supporting customers with existing policy amendments
* Working towards individual and team targets
* Providing excellent rapport building skills
* Handling sensitive information and following data protection principles
* Adhering to strict FCA guidelines
* Providing a professional service and promoting our brand in a positive manner
What were looking for
* Somebody who will run through walls for our customers
* Prepared to challenge the status quo
* Be prepared to succeed together as a team player
* Smart decision maker
* Clear and effective communication skills
* Ability to assist with clients of all ages and backgrounds
* Excellent organisational skills and ability to prioritise work
* Strong literacy and numeracy skills
* Ability to develop relationships from scratch
* Excellent telephone manner
About Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high:quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in:house coaching. Youll receive in:depth, FCA:regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Wellbeing:
* Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service (including bank holidays)
* Enhanced paternity pay and 16 weeks full maternity pay.
* Colleague Assistance programme offers a suite of wellbeing services
* Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
* A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
* Ability to access your earnings before payday via Dayforce Wallet.
* Company pension scheme
* Refer a friend scheme with a GBP250 bon