Role: Customer Service Agent
Location: Newcastle Upon Tyne
Type: 06 Months Contract – Inside IR35
Rate: 15 GBP Per Hour (Depend on Experience)
OT: 1.5 Times of Rate
DT: 2 Times of Rate
No of positions: 2
Working Hours: 37.5hrs a week
Required:
* Call Centre/Contact Centre Experience
* Customer Service Experience
Desirable:
* Financial Customer Service Experience
* Personal Loans Service Experience
* Customer Records Management
* Acting as first point of contact for Personal Loans account holders via inbound calls
* Take responsibility for managing customer information in line with GDPR experience
* Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service
* Striving to ensure a first-outcome resolution for our customers
* Able to work in a fast-paced environment while ensuring that processes & procedures are followed
* Can ensure that customer records are kept accurate and up to date
* Able to achieve Key Performance Indicators such as Average Handling Time