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Technical Customer Service Lead, Bedford
Client: Mansell Recruitment Group
Location: Bedford, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
2f9653c5c140
Job Views:
5
Posted:
29.06.2025
Expiry Date:
13.08.2025
Job Description:
The Role
My client is looking for a highly organised and proactive individual to join a growing service department. This role aims to enhance capacity, drive operational efficiency, and improve service delivery. It’s an excellent opportunity to contribute to meaningful change and make a real impact.
This position isn’t hands-on technically, but requires understanding of technical language and concepts. You’ll triage service requests, ask questions, gather information, and ensure timely responses.
Key Responsibilities:
* Respond to customer service inquiries, triage and prioritize requests based on urgency and technical scope.
* Schedule service engineers effectively, using KPIs to improve logistics and efficiency.
* Prepare visit packs for engineers, including technical documents and site info.
* Follow up on visits to identify sales or support opportunities.
* Support ERP system use, develop dashboards, and track service metrics.
* Produce KPI reports and analyze performance trends.
The Candidate:
* Experience in service coordination or customer support within engineering or technical fields.
* Technically minded with the confidence to ask questions and understand customer issues.
* Proficient with ERP or service management systems.
* Highly organized with attention to detail.
* Effective communicator, both verbally and in writing.
* Calm under pressure, able to make decisions quickly.
* Team player with a proactive, customer-focused approach.
* Ability to build rapport across departments.
The Package:
Salary: £35,000 – £43,000, depending on experience.
This vacancy is advertised by [Agency Name], acting as an employment agency for permanent roles and employment business for temporary or contract roles.
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