Go back Royal Devon University Healthcare NHS Foundation Trust
Hospital Discharge Team Coordinator
The closing date is 15 May 2025
We have an opportunity to work for the Single Point of Access Team as a Band 4 Hospital Discharge Co-ordinator.
Main duties of the job
For more details about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will join an exceptional team dedicated to helping our patients stay healthy when they need it most.
About us
Stretching across Northern, Eastern, and Mid Devon, we employ over 15,000 staff, making us the largest employer in Devon. Our core services, which serve more than 615,000 people across over 2,000 square miles, include emergency, specialist, and general medical services at North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). We also provide integrated health and social care services in various settings, including community hospitals, outpatient clinics, and patients' homes. Our state-of-the-art equipment and research collaborations enable us to deliver world-class care. Join us as we continue our integration journey to shape future services.
Job responsibilities
For detailed information on the Job Description and Responsibilities, please see the link below.
More about the role
We seek a motivated team member to support patients in living independently at home post-hospitalization. Based at North Devon District Hospital, you will handle referrals, liaise with patients, relatives, and multidisciplinary teams, and manage data effectively. You should be proactive, problem-solve, and work well in a team.
If you have excellent interpersonal and organizational skills and are passionate about community care, we would love to hear from you.
* Provide business support, administrative leadership, and office management to ensure high-quality coordination services.
* Manage your workload, including financial and personnel administration, and supervise lower-band staff.
* Coordinate the Single Point of Access across North Devon to support crisis management, prevent unnecessary hospital admissions, and facilitate hospital discharges.
* Process Pathway 1, 2, 3 referrals within response times and handle admission avoidance referrals via phone, signposting appropriately.
* Input, store, analyze data, and collaborate on system improvements.
* Liaise with all involved teams and agencies, including GPs, social care, and hospital discharge teams.
* Ensure accurate rostering and cover staff shortages proactively.
* Support Response and Recovery Workers, including lone working and out-of-hours support, in line with trust policies.
* Maintain positive relationships with colleagues and external partners.
* Use IT systems like EPIC and CareFirst 6 for case management, ensuring information accuracy and communication.
* Signpost less urgent referrals to appropriate services, handle diverse information management tasks, and meet service targets.
* Maintain accurate electronic and written records and work flexibly across the team.
Working Pattern: 37.5 hours/week, 8:00-16:00, Monday-Friday.
Interview Date: To be confirmed
Contact for more information: Alana Twist, Hospital Discharge Team Lead at alana.twist@nhs.net
Our commitment to diversity and inclusion
We value diversity and are committed to creating an inclusive environment where everyone can thrive. We encourage applications from all backgrounds, cultures, and abilities. Priority will be given to staff with Priority and 'At Risk' status, including NHS At Risk staff across Devon.
Note: The trust reserves the right to close the vacancy early once sufficient applications are received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, combining the expertise of the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. We support staff development through funding, training, and placements to help you progress in your NHS career.
Benefits include:
o Work-life balance support through flexible working and family-friendly policies.
o Starting annual leave of 27 days plus bank holidays, rising to 33 days plus holidays.
o Access to occupational health, wellbeing activities, and support services.
o Financial benefits such as staff discounts, salary sacrifice schemes, car leasing, and the NHS Pension scheme.
o Additional benefits like the Blue Light Card, Health Service Discounts, and the cycle-to-work scheme.
If you're interested, we would love to hear from you.
Person Specification
General Requirements
o Refer to the full job description for detailed requirements.
Disclosure and Barring Service Check
This role requires a DBS check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Employer name
Royal Devon University Healthcare NHS Foundation Trust
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