Job Title: Bouncer / Door Supervisor
Reports to: Duty Manager / General Manager
Location: Platinum Lace Glasgow
Hours: Variable shifts including evenings, weekends, and bank holidays
Purpose of the Role:
To ensure the safety, security, and well-being of all guests, performers, and staff, while upholding the venue's high standards of professionalism, hospitality, and compliance with licensing laws. The role is a key part of maintaining the venue's reputation as a safe, welcoming, and high-quality entertainment environment.
Key Responsibilities
Security & Safety
* Monitor venue entrances and exits to control access and prevent entry of unauthorised individuals.
* Check guest identification to ensure compliance with age restrictions and licensing conditions.
* Conduct respectful and lawful searches when required.
* Respond promptly and effectively to incidents, disturbances, or emergencies, ensuring the safety of all parties.
* Monitor CCTV and security systems as directed.
Customer Service
* Provide a professional and courteous first point of contact for all guests.
* Manage queues and maintain an orderly entry process.
* Handle customer enquiries and defuse situations with diplomacy and tact.
Compliance & Reporting
* Follow all company security protocols and licensing requirements.
* Maintain accurate incident and refusal logs.
* Assist in ensuring the venue complies with fire safety and health & safety regulations. Teamwork & Venue Support
* Work closely with management, bar staff, and performers to maintain a positive and secure working environment.
* Support crowd management during peak times, special events, or performances.
• Assist with evacuation procedures if required.
Teamwork & Venue Support
* Work closely with management, bar staff, and performers to maintain a positive and secure working environment.
* Support crowd management during peak times, special events, or performances.
* Assist with evacuation procedures if required.
Skills & Attributes Required
* SIA Door Supervisor License (valid and in date).
* Strong observational skills and situational awareness.
* Excellent communication and conflict resolution skills.
* Calm under pressure and able to make quick, sound decisions.
* Professional appearance and demeanor, representing the brand's high standards.
* Reliability, punctuality, and integrity.
Desirable Experience
* Previous experience in a high-end hospitality or entertainment venue.
* First Aid at Work qualification.
* Knowledge of licensing laws and venue security best practice.
Job Types: Full-time, Part-time, Permanent
Pay: £14.00 per hour
Language:
* English (required)
Work Location: In person