About the Role
We’re looking for Service Designers to join us on our mission to design and deliver excellent services for our clients. We’re seeking passion for understanding people and placing the human experience at the heart of all decision‑making. You will help define the capabilities needed to realize services that meet the needs of users and employees in thoughtful and innovative ways.
Responsibilities
- Define and implement service design strategies and methodologies across multiple projects and initiatives.
- Collaborate with user research to demonstrate and communicate research insights to stakeholders, helping shape strategic initiatives and the wider roadmap.
- Design concept journeys, blueprints, and roadmaps that elevate the total user experience beyond immediate products or services.
- Facilitate collective understanding of the end‑to‑end, front‑to‑back experience by mapping the orchestration of events at the intersection of technology, business, and design.
- Mentor and guide junior designers, fostering a culture of continuous growth and improvement.
Required Technical and Professional Expertise
- Extensive experience in service design and methodologies.
- Exceptional analysis and communication skills.
- Strong strategic thinking and problem‑solving abilities.
- Ability to influence stakeholders at all levels and drive organizational change.
- Proven experience in leading service design initiatives and projects.
Preferred Technical and Professional Experience
- Experience with user research methods and tools.
- Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network).
- Knowledge of UX design principles and practices.
- Experience with visual design tools (e.g., Sketch, Figma, Adobe XD).
- Passion for service design and continuous improvement.
Pre‑employment Screening & Security
- This role is subject to pre‑employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS).
- An additional range of Personal Security Controls referred to as National Security Vetting (NSV) may apply, which could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
Equal Employment Opportunity
IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Benefits
- Tools and policies to support your work‑life balance from flexible working approaches, sabbatical programmes, paid paternity leave, maternity leave and an innovative maternity returners scheme.
- More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.
