Designate Team Manager - Visual Merchandiser - Merseyside
Example working pattern: to be discussed at interview.
Week 1:
Sunday- Day off
Monday- 07:00- 15:00
Tuesday- 07:00- 15:00
Wednesday- 12:00- 21:00
Thursday- Day Off
Friday- 07:00- 15:00
Saturday- 07:00- 16:00
Week 2:
Sunday- 09:00- 18:00
Monday- 12:00- 21:00
Tuesday- 07:00- 15:00
Wednesday- Day off
Thursday- 07:00- 15:00
Friday- 07:00- 15:00
Saturday- Day off
Purpose
* Deliver an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often.
* Support visual merchandising coaching and upskilling of wider store team members.
* Lead and deliver best in class visual standards each launch and campaign.
* Support the growth and profitability of the store through the implementation of the retail plan at a store level and delivery of the KPI measures.
* Role model great customer service and supports the delivery of a customer focused service proposition through the team that delights our customers.
* Recruit and develop great visual talent and capability within the visual team supporting the succession requirements of the store.
* Ensure colleagues understand and are motivated to deliver their part.
* Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand.
Key Accountabilities
* Lead the visual team to dress and style all mannequins every launch, ensuring consistent handwriting across the store appropriate to all areas.
* Deliver styling updates for monthly newness launches as well as supporting the placement of new lines.
* Coordinate refreshes caused by product sell through.
* Work alongside Commercial and Operations teams to ensure delivery of Visual presentation standards and processes in line with critical path and understands and plans all required activity each launch.
* Own the ordering and implementation of all large format POS each season for all BUs.
* Ensure that all the key looks are delivered each season.
* Regularly shop the competition to identify visual and trading opportunities.
* Create the right culture, role modelling new digital ways of working and leadership behaviours.
* Support store engagement/training requirements.
* Support the wider store operation when required. Service and Tilling.
* Support the delivery of the Retail Plan and Store KPIs.
* Support the delivery and embedding of the business transformation plan and change initiatives.
* Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
* Deliver brilliant basics through the team.
* Act on customer feedback to deliver improvement.
* Use data and insight to improve customer instore experience and drive performance.
* Support the delivery of Plan A.
* Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
* Recruit for the team, ensuring new starters have a brilliant onboarding experience.
* Ensure all line management activities and people activities are delivered in line with company process and policy.
* Build an active working partnership with BIG, provide feedback and support the development of BIG reps.
* Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly.
* Maintain a safe and legal store environment.
Key Leadership Capabilities
* Successfully embed change for lasting commercial impact and results.
* Address beliefs and mindsets around resistance to change and support colleagues in adapting.
* Take ownership and accountability for the success of their team.
* Spend time coaching colleagues to accelerate performance and personal growth.
* Recognise high performance and support poor performers to improve.
* Show colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are.
* Use customer feedback and market trends to guide teams' work.
* Help teams understand information and business messages by actively seeking out opinions and asking questions.
* Use a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues.
* Seek the best solution for M&S by proactively collaborating with colleagues from across the business.
Technical Skills/Experience
* Robust understanding and ability to deliver visual merchandising and styling across all BUs.
* Ability to execute windows to best in class standards and adapt to varying environments.
* Able to plan and execute grid and environment changes as required each launch.
* Ability to lead a team to deliver excellent visual implementation, customer service and KPIs across the store.
* Good understanding and up to date knowledge of visual principles, commercial performance and people processes and systems.
* Use all available data and MI to identify commercial, cost savings & customer opportunities to increase profit.
* Good level of digital capability and understanding and use of all systems.
* Good knowledge of the legal requirements across their area of accountability and the store.
* Knowledge of our people policies and managing performance within a team.
* Ability to have difficult conversations with effective resolutions with colleagues.
* Good communicator and listener who will inspire, share their knowledge and best practices with others.
* Ability to plan and review across the week and the month.
* Ability to deliver under pressure demonstrating resilience.
* Ability to build and maintain relationships with key stakeholders across the store and region.
* Demonstrate flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* Regional Leadership
* BIG
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