Overview
Location: Office-based in North Shields
Responsible to: CEO
Hours: 22
Salary: £23,690 - £25,235
Are you passionate about supporting children and young people affected by domestic abuse? Do you want to make a real difference through therapeutic support in a trauma-informed, child-centred environment? Join Acorns as a Family Support Worker.
About the Role
We are seeking a Family Support Worker to help develop, organise and deliver high-quality family support services in North Tyneside and Northumberland. You will provide expert practical advice, advocacy and emotional support to parents and carers referred to Acorns, including organising and hosting events and activities to support those affected by domestic abuse. You will manage cases, provide input into service delivery, and provide support to volunteers.
Key Responsibilities
* Offer individual support, advice, and advocacy to parents and carers, helping them navigate services and reduce isolation while improving emotional wellbeing.
* Work with the team volunteers to create and deliver enrichment and engagement activities for parents and carers.
* Manage a personal caseload, maintain accurate records, gather feedback, and contribute to evaluations through reports, case studies, and outcome summaries.
* Contribute to the ongoing development of the service by identifying areas for improvement, supporting new initiatives, and working collaboratively with team members to enhance support for parents and carers.
* Uphold equal opportunities, respect diversity, and participate in training to enhance professional development and service quality.
About You
We’re looking for someone with:
* Excellent interpersonal, communication, and advocacy skills, with the ability to work in a non-judgemental and empowering manner.
* Proven experience working with vulnerable client groups, including casework, advocacy, and multi-agency collaboration. Strong understanding of domestic violence, child protection, legal frameworks, and local socio-economic factors.
* Capable of managing time effectively, handling pressure, meeting deadlines, and maintaining high standards, with flexibility to work outside standard hours when needed.
* Confident in using IT systems and CRM databases for accurate record-keeping, data management, and report writing.
* Self-motivated, creative, and team-oriented with a strong commitment to equal opportunities, confidentiality, and the empowerment of individuals.
* Knowledge of domestic abuse, experience in multi-agency working and skills in group work and analytical report writing are desirable, but not essential.
Why join us?
This is a fantastic opportunity to be part of a compassionate, impact-driven team. You’ll enjoy flexible working arrangements and autonomy in your role, opportunities for professional development and training, a supportive environment and team culture, and the chance to help shape our systems for the better.
Travel will be required for meetings or training, and a DBS check will be necessary due to case involvement.
Application Details
Closing date: Friday 12th September
Interviews: w/c Monday 22nd September
We warmly welcome applications from all sections of the community and are committed to equal opportunities.
Ready to apply? Call us on 0191 349 8366 or email admin@acornsproject.org.uk to request the full job description and candidate pack. We’ll invite you to send us your CV and a short supporting statement outlining your experience and fit for the role.
If you are committed to empowering children and young people and supporting their families, and want to be part of a team making lasting change, we’d love to hear from you.
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