Advertised for an on behalf of Affinity Housing - 12 Month, fixed term contract
Based in Reading, The Housing Management Officer will contribute to the provision of high quality, consistent, flexible and value for money Housing and Customer Service to all residents living on the North Whitley estate and served by Affinity (Reading) Limited. The post holder will provide a resident-focused service and assume personal responsibility for solving resident issues effectively as they arise.
The Housing Management Officer will work closely with the Affinity Housing Staff Team and Wates to develop a seamless approach and provide a “one stop service” for residents living in the PFI contract area.
To be responsible for providing an effective housing management service for Affinity Housing.
Key Duties:
To closely monitor the rent account balances, and to recover arrears, for each tenant and take necessary action in line with agreed procedures including the serving of notices and court action in persistent arrears cases.
To give advice on welfare benefits to maximise tenant income and to refer tenants to other agencies as appropriate.
To respond promptly to any tenant giving notice to terminate a tenancy, notifying him/her of any liability for repairs or rent payments and to carry out pre-inspections of properties.