Job Description
Your new companyAn exciting opportunity has arisen for an experienced Housing Revenues Officer to join a well-established Housing Association near Glasgow. This role will play a key part in delivering an effective income management service, supporting tenants to sustain their tenancies while maximising rental income.Your new role
* Manage a designated patch of rent accounts, ensuring timely collection of rental income
* Proactively manage arrears through early intervention, payment arrangements, and tenant engagement
* Provide advice and support to tenants in relation to rent payments, benefits, and financial inclusion
* Liaise with internal teams and external agencies to support vulnerable tenants and sustain tenancies
* Take appropriate recovery action in line with policy, including issuing legal notices and preparing court documentation.
* Monitor accounts and maintain accurate records using housing management systems
* Support continuous improvement of income management processes and performance targets
What you'll need to succeed
* Proven experience in a housing income/revenues role within a housing association or local authority
* Strong knowledge of rent arrears management, welfare benefits, and tenancy sustainment
* Excellent communication and negotiation skills, with the ability to build rapport with tenants
* Experience working in a target-driven environment and managing competing priorities
* Ability to work collaboratively with internal teams and external partners
* Strong IT skills and experience using housing management systems
What you'll get in return
* Opportunity to join a supportive and collaborative housing team
* Contract until August initially
* Competitive hourly rate aligned with sector benchmarks
* The chance to make a real impact within local communities
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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