Overview
CDW UK – Manchester, England, United Kingdom. We are hiring for the Front Desk & Facilities Coordinator role.
CDW UK is a leading provider of information technology solutions to business, government, education and healthcare customers. We value trust, connection and commitment as we work together to deliver for our customers.
What you will do
* Greet visitors professionally and identify their needs
* Answer reception calls and direct messages across CDW
* Train temporary cover when required
* Ensure consistent application of reception processes across offices
* Monitor and maintain shared mailboxes
* Sort and distribute incoming mail and deliveries; prepare outgoing mail and collections
* Manage visitor access, including issuing passes and logging entries
* Maintain a tidy and organised reception and office environment
* Manage meeting room bookings and ensure rooms are set up daily
* Organise client refreshments and process orders via Navision
* Capture staff photos for ID or internal use
* Maintain access tokens, lockers, and desk booking systems
* Order stationery, catering, and office supplies
* Log facilities incidents with internal or building teams
* Direct external contractors and building facilities teams as needed
* Distribute internal communications (e.g. meetings, lost property)
* Process PREQs and invoices for reception and facilities
* Serve as trained fire warden and first aider
* Undertake additional duties as assigned by the leadership team
What is expected of you
Minimum basic requirements
* Previous experience in reception or customer-facing role
* Respond to 95% of visitor and caller enquiries within one working day
* Maintain 100% accuracy in visitor logs and access control records
* Ensure reception area is presentable and operational throughout business hours
* Support meeting room bookings with zero scheduling conflicts
* Handle mail and deliveries with same-day turnaround and full accuracy
* Receive positive feedback from staff and visitors at least once per quarter
* Escalate unresolved issues within two hours of identification
* Effectively manage New Starter and Leaver processes
Preferred skills, experience, and qualities needed
* Excellent organisational and time management skills
* Strong written and verbal communication
* Professional and courteous attitude
* Effective interpersonal skills
* Ability to work under pressure and adapt to changing priorities
* Confident multitasker with attention to detail
* Collaborative team player
* Self-motivated with a proactive mindset
* Ability to build strong working relationships
* Takes ownership and delivers results
* Maintains confidentiality and exercises discretion
* Prioritises workload effectively based on urgency and importance
* Executes administrative tasks with precision and consistency
About CDW
We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company, CDW helps its customers navigate the IT market and maximize return on their technology investments.
Equal Opportunity
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Job details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Management and Manufacturing
* Industries: IT Services and IT Consulting
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