Data Quality Officer – 6 Month Fixed Term Contract Hybrid, London - City Full time, Fixed Term Salary: £26,000 per annum (pro-rata) Our mission The overarching purpose of the Chartered Insurance Institute (‘the Institute’) is to educate and support our members to deliver services to the highest professional standards and to advocate for the public good. By doing this the Institute builds and maintain public trust in the insurance, financial planning, and mortgage advice professions. Our vision Our vision is that CII and PFS professionals build a world which delivers ever greater financial resilience for individuals and societies more broadly. Your role As a Data Quality Officer, your mission is to enhance the accuracy and completeness of the CII's records. By addressing data gaps and replacing dummy data with up-to-date information, you will help the Institute operate more efficiently, reduce processing errors, and improve communication with members and target audiences. You will methodically work through data records allocated from the CRM database, filling in missing information, replacing inaccurate data, and liaising with Customer Services for further member support. Throughout your work, you will have access to support from the CRM Manager, Membership Manager, Data Governance Manager, and Data Protection Officer. You You have proven administrative experience, particularly in data management and customer service. You are skilled in using and maintaining databases, with knowledge of CRM systems like D365 or Salesforce. You thrive on improving data quality and ensuring accuracy. You enjoy methodical work and take pride in maintaining clean, validated records. You collaborate effectively with various departments to support data integrity. You are a confident communicator, comfortable making phone and email enquiries to gather necessary information. You are detail-oriented and can efficiently identify and correct data discrepancies. You value compliance and ensure all data handling aligns with GDPR and data protection regulations. Your benefits In addition to a market-benchmarked base salary, here are some of the benefits you can expect from CII as a valued colleague: 10% non-contributory pension 30 days annual leave bank holidays (pro rata) Healthcare cash plan Life assurance Modern office space located in 20 Fenchurch Street (Walkie-Talkie) with free Sky Garden access and discounts Next steps If you would like to explore this opportunity with us for the next step in your career, we look forward to receiving your application through the Apply feature at the top of this advert. If you have any queries or require assistance, please get in touch on ukjobs@cii.co.uk and we will endeavour to come back to you as soon as possible.