JOB DESCRIPTION & PERSON SPECIFICATIONJob Title: People Operations OfficerJob Ref No: REQ001570 Contract type: Permanent Hours per week: Full Time - 36½ hours per weekTerm-time only: NoT&Cs: Business SupportBand: Band E (SCP 14 - 17)Salary: £24,779 - £27,037 (PAY AWARD PENDING)Location: Longbridge -South & City College BirminghamPost-holders can be required to work at any College CampusResponsible to: Team Leader for Talent and People Operations Main Job PurposeTo provide meticulous HR administration for the College being the first point of call for all HR matters, policy guidance, management of talent, recruitment and employee benefits, including the employee lifecycle, compliance and vetting, maintenance of employee records and changes in employment. Key Accountabilities and Responsibilities1. Be the first point of contact for all HR operation related enquiries providing first level advice and support to managers, employees and external enquiries. 2. Carry out all pre-employment compliance and vetting checks in accordance with Safer Recruitment, Keeping Children Safe in Education and in accordance with College policy and procedures, ensuring all documentation is appropriately verified. 3. Seek approval from the Director of People Services and the Assistant Director of Employee Relations and ensure all required documentation is received and verified for Non-UK Nationals and those requiring use of the College Tier 2 Sponsorship Licence. 4. Assist with ensuring the Single Central Record is kept up to date on a weekly basis. 5. Assist the Team Leader of Talent and Operations and the Talent Coordinator with recruitment advertising, recruitment packs, Recruitment Fairs and schedules. 6. Manage and action on a daily basis the workflow of the People Services inboxes, in accordance with service KPIs. 7. Assist with the each stage of the employee lifecycle which includes, attraction, recruitment, onboarding, development, retention and separation. 8. Ensure all offer letters, contracts and variation to contracts are issued in a timely manner and in accordance with legislation. 9. Ensure all starters are appropriately pre-onboarded in a timely manner, liaising with relevant departments e. g. MIS, line managers, Learning and Development etc. 10. Assist managers on interview panels, offering advice, guidance and training on interview techniques, feedback to applicants and scoring and decision making. 11. Schedule probationary period review meetings for all new starters and track the completion of supporting documentation for the employee personal records. On receipt of documentation issue to the People Services Advisory Team to review. 12. Assist with ensuring all employee records are accurate and kept up to date. 13. Assist with the annual data cleanse of employee personal records. 14. Assist with the management of employee archive records in accordance with the College Retention Policy. 15. Assist with the weekly collation and issuing of People Service metrics to Senior Leaders and line managers. 16. Assist with ensuring the monthly payroll submission is updated to reflect new starters, leavers and any other contractual changes to ensure accuracy at all times. 17. Assist with the administration of employee resignations and the issue of exit questionnaires. 18. Prioritise and manage own workload in a timely manner adhering to department KPIs at all times. 19. Assist the People Services Employee Relations Team as and when required. 20. Carry out any reasonable instructions, which involve additional duties commensurate with the level and grading of this postOther Duties and Responsibilitiesa) Comply with internal and external quality standards and contribute to the College's strategic aims. b) Comply with college policies and procedures and health and safety regulations. c) Support the safeguarding and promotion of students' welfare. d) Maintain confidentiality in relation to all College information and to comply with Data Protection Legislation. e) Participate in the College's Appraisal scheme and undertake any training as required. f) Support and actively participate in the implementation of the College's Equal Opportunity policies. PERSON SPECIFICATIONCharacteristicEssentialDesirableEvidence CIPD Level 3 or working towards or be willing to work towards or equivalent qualificationPApplication Form/Interview/ Assessment Ability and experience of providing basic advice on employment terms, conditions, policies and procedures PApplication Form/Interview/ Assessment Good literacy and numeracy skills to Level 2 PApplication Form/Interview Minimum 2 years proven HR generalist administration experience PApplication Form/Interview/ Assessment Experience of maintaining comprehensive records PApplication Form/Interview Experience of producing accurate and complex employment/contractual documentation and correspondence PApplication Form/Interview/ Assessment Excellent attention to detail and accuracy PApplication Form/Interview/ Assessment Excellent communication and interpersonal skills, being positive and responsive, and on potentially sensitive and confidential matters PApplication Form/Interview/ Assessment Experience of prioritising workload, time management and dealing with conflicting priorities PApplication Form/Interview Proficiency in Microsoft Office packages and attention to detail PApplication Form/Interview/ Assessment Experience of using HR IT systems PApplication Form/Interview Demonstrable customer service experience PApplication Form/Interview/ Assessment Excellent clerical and administrative skills e. g. note/minute taking, offer letters and contracts PApplication Form/Interview/ Assessment Ability to work independently and as a team player PApplication Form/Interview Demonstrable record of working flexibly and using own initiativePApplication Form/Interview A sound working understanding of the principles of Data Protection and GDPR PApplication Form/Interview Results orientated and 'hands on' approach PApplication Form/InterviewThe College is committed to promoting a diverse and inclusive community - a place where we can all be ourselves and celebrate success together. We offer a range of inclusive employment policies, staff engagement forums (EDI Champions) and support services for all staffIt is an offence for anyone who is barred by the ISA from working with children and or vulnerable adults to apply for this position. All posts are subject to an enhanced DBS check