Overview
Analyst, ICS Control Management Issues, Events & Remediation at American Express. The role focuses on ensuring control management is embedded in day-to-day operations and involves extensive collaboration across multiple partners, business units, and geographies.
Responsibilities
* Assist in investigation and conduct root cause analysis to address repeated issue types
* Perform quality assurance on documentation of specific issue/ORE type, urgency, severity/impact (e.g., impact analysis)
* Assist portions of the remediation process, including: tracking progress; validating resolution efficacy; and communicating status updates to stakeholders
* Perform quality assurance on documentation and maintenance records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process
* Identify trends in issues and events associated with a workstream to identify potential systemic risks or control weaknesses within BU processes
* Support review of components of the End-to-End (E2E) BU issue resolution process
* Perform sample testing of specific issues to ensure resolution is complete and effective
* Review data used in preparation of detailed reports on issue status, trends, and outcomes
* Support sharing insights, better practices, themes, etc. across the enterprise
Required Qualifications
* 1-2 years of experience in operational risk management (e.g., within Risk and/or Internal Audit function); understanding of critical operational risk management lifecycle activities
* Project management, communication, and interpersonal skills
* Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
* Analytical and problem-solving skills, with the ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC]
Preferred Qualifications
* Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
* Experience in at least one of the following: scoping, prioritizing, and supporting remediation of operational issues; investigating and conducting root cause analysis to address repeated operational risk issue types; assisting with quality assurance on documentation of operational risk issues and events; recommending remediation strategies; performing Quality Assurance of documentation and maintaining records; supporting the BU E2E issue resolution process
Additional Details
Non-considerations for sponsorship: Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Benefits
* Competitive base salaries
* Bonus incentives
* Support for financial-well-being and retirement
* Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* Generous paid parental leave policies (depending on your location)
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job Details
* Seniority level: Entry level
* Employment type: Contract
* Job function: Other
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