A unique opportunity to join AWS as a Data Centre Technician. You will become the primary resolver for your support team, and gain troubleshooting skills on one or more operating systems. You will be able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support. 24/7 shift coverage is required and may include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks, and may change based on the needs of the business. Travel may be required up to 10% of the time. Responsibilities: - Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs) - Perform root cause analysis of equipment failures - Ensure all safety procedures are adhered to while performing work - Respond to off hour emergency calls per on call rotation for any one of the region’s sites - Fully comply with all physical security procedures and policies We are open to hiring candidates to work out of one of the following locations: Reading, GBR