Job Description
Practice Manager
Newcastle Under Lyme, ST5 1RF
Full-time – 5 days / 40 hours per week (week 1: Monday, Tuesday, Wednesday, Thursday & Friday; week 2: Monday, Tuesday, Thursday, Friday & Saturday)
Competitive Salary
Bayfields Opticians & Audiologists are seeking an experienced Practice Manager with a strong background in optics to lead and inspire our team in Newcastle Under Lyme, ST5 1RF.
About the Role:
As our Practice Manager, you will play a key role in ensuring our clients receive the highest level of care and service. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do and why our clients have a 45-minute testing time. Your expertise in optical retail will enable you to effectively manage operations, drive business growth, and lead a motivated team to success.
Key Responsibilities:
* Oversee daily operations and ensure the smooth running of the practice
* Lead, support, and develop the team to deliver outstanding customer care via our Welcome, Discover, Delight client journey
* Manage stock, budgets, and performance KPIs
* Ensure compliance with industry regulations and company standards
* Foster a positive, professional working environment
About You:
* Proven experience in optical retail management
* Strong leadership skills with the ability to inspire and motivate a team
* Excellent communication and organizational abilities
* FBDO Dispensing Optician qualification (highly desirable)
* A proactive approach to problem-solving and business growth
What We Offer:
* Competitive salary and benefits package
* Ongoing training and career development opportunities
* A supportive and friendly work environment
Join us at Bayfields Opticians & Audiologists, where client care and team success are at the heart of what we do. If you're ready to take the next step in your career, we'd love to hear from you!
If this sounds like your next career move, we would love to hear from you!