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Payment operations manager

London
ARQ
Operations manager
€60,000 a year
Posted: 27 April
Offer description

What You'll Be Doing

* Own the Payments Lifecycle: Run end-to-end global payment operations as well as crypto settlement, bridging, and custodian movements.
* Execute Accounts Payable & Payroll: Prepare, review, and release accounts payable runs and payroll disbursements across entities.
* Strengthen Crypto Controls: Oversee hot/cold wallet movements, whitelisting, pre-sign review, chain-to-ledger reconciliation, and on‑chain parity checks; treat crypto with the same rigour as a regulated fiat.
* Reconcile & Resolve Exceptions: Monitor queues across rails, investigate failed and stuck transactions, resolve breaks between rail ↔ ledger ↔ custodian ↔ bank, and enforce cut‑off discipline.
* Improve the Internal Treasury System: Act as the operational voice shaping our in‑house Treasury payment tooling - requirements, UAT, business readiness, and change control, partnering with product and engineering.
* Oversee Automated Flows: Monitor payment provider integrations, catch drift early, and prioritise the automation backlog with engineering.
* Govern Procedures: Own procedure documentation, periodic reviews, and change control so controls stay current with regulatory and business change.
* Report & Measure: Produce operational reports on settlement timeliness, funding utilisation, break rates, and control effectiveness; surface insights that drive decisions.
* Escalate & Investigate: Spot risk early, contain loss, and lead post‑incident reviews with clear root cause and durable fixes.
* Partner Cross‑Functionally: Be the first point of contact for business, technology, risk, compliance, and finance; align stakeholders and drive timely resolution.


What You'll Need

* 3+ years in payments operations, treasury operations, or settlements at a bank, fintech, exchange, or payments provider.
* Strong working knowledge of fiat payment rails and the operational mechanics of reconciliation, exception handling, and cut‑offs.
* Sharp control instincts: you’ve owned procedure documents, change control, and audit‑ready evidence, and can spot a weak control from a mile away.
* Experience executing accounts payable and/or payroll disbursements at scale, including multi‑entity and multi‑currency flows.
* High attention to detail and accuracy in processing, reconciliation, and control activities.
* Track record of delivering automation and process re‑engineering that measurably improved speed, accuracy, or scalability.


Nice to Have

* Direct experience operating LATAM rails (SPEI, PIX, PSE, CBU) inside a regulated entity.
* Hands‑on experience with crypto operations - custody, wallet movements, bridging, chain rebalancing, and on‑chain reconciliation with a security‑first mindset.
* Experience with a Treasury Management System and/or building an in‑house equivalent.
* SQL for querying payment, ledger, and operational data – you don’t wait for someone else to pull the numbers.
* Spanish and/or Portuguese proficiency.
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