Job Description
Introduction
Join a dynamic team dedicated to delivering exceptional customer service within a thriving property support environment. This role is essential in ensuring smooth operations across contract and risk management, providing vital support to clients and stakeholders alike. If you're passionate about making a genuine impact and thrive in a service-focused setting, this could be the opportunity for you.
Role Overview
* Location: Elstree Way, Borehamwood, United Kingdom - Based in the office 5 days a week
* Industry: Property Support and Customer Service
What You’ll Be Doing:
* Handle daily customer service routines, including managing support tickets, responding to queries, and overseeing contract and risk management tasks efficiently.
* Act as the first point of contact by answering calls, replying to emails, and managing postal correspondence with professionalism.
* Support contract development activities, ensuring tendering, implementation, and record-keeping are accurate and up to date.
* Assist in risk management processes, ensuring actions are uploaded and resolved promptly.
* Manage various communication channels, responding promptly and empathetically to customer and contractor inquiries.
* Address financial questions raised by customers or contractors and ensure clear, accurate responses.
* Review legal documents and assist with their completion as required.
* Liaise with clients, outgoing agents, internal teams, and other key stakeholders to maintain smooth communication flow.
* Contribute to enhancing the customer experience through diligent and empathetic support.
* Keep tracking systems current and accurate to support process efficiency.
Main Skills Needed:
* Strong customer service skills with a focus on timely, empathetic communication
* Experience with contract and risk management procedures
* Excellent written and verbal communication abilities
* Ability to handle financial and legal documentation carefully
* Proficiency in database and support system management
* Effective stakeholder liaison and relationship management skills
What’s in It for You:
Enjoy a collaborative environment dedicated to professional growth, with the flexibility to support your work-life balance. The company values proactive contribution, offers a stable salary, and provides a platform to develop essential skills within the property support sector. You'll be part of a supportive team that values attention to detail and customer satisfaction.
Let’s talk about what your next move could look like.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By applying you are confirming you are happy to be added to the mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.