Customer Voice Coordinator
Salary £30,404 Location CwmbranThis is a Permanent, Full Time vacancy that will close in 16 days at 23:59 BST.
The Vacancy
The Vacancy
At Bron Afon, we believe everyone should have a place they are proud to call home. We're looking for a Customer Voice Co-ordinator help us strengthen the work we do with customers. We want to ensure that we listen, understand, learn and act on our customers’ voices.
As our Customer Voice Co-ordinator, you have a key role in bringing our customers’ voices into our organisation, by building strong relationships, supporting local groups, and helping deliver meaningful engagement activities. Effectively engaging with customers, you will help Bron Afon to identify business priorities, to promote and improve services, wellbeing, trust and satisfaction.
You will work with a diverse range of customers, community groups, partners and organisations on a range of digital and face to face engagement activities. Using data and customer feedback to understand what matters most to customers, you will deliver a co-ordinated approach to listening, engaging and embedding the customer voice in our service delivery.
Expected date of Interviews: Tuesday 7th July 2026
Application guidance
Please see the role profile attached. You will need this to complete your personal statement. Please pay particular attention to the person specification. When writing your personal statement, you only need to match the criteria that has 'Application' next to it in the 'stage of assessment' column. By following this guidance, it will give you the best chance of being shortlisted to the interview stage.
Work4 pilot
We are currently running pilot of working a 4-day week (4DW)
To find out more about how this works for us, you can read the attached 4-day week information leaflet.
DBS
A standard DBS will be required for this role, which will be arranged by Bron Afon.
About Us
We make a difference in people’s lives every day. As an organization that’s owned by the local community, we feel proud of our achievements since 2008 whilst recognizing that there’s much more that we can do to improve the lives of people living across Torfaen and beyond. If you join us you will continue to prove the value of us and the work we do not just to our customers, but also to the wider community.
We are committed to equality and diversity and we aim to create a supportive environment where everyone feels valued and able to be themselves.
Benefits