IT Support Analyst - London An IT Support Analyst / IT Service Desk Analyst with strong 1st & 2nd line IT support experience is required by a leading law firm, to be based in their Central London office. You will be part of a small support team, with lots of autonomy in the work you're doing. Experience Required: Worked on an IT Support Desk for at least 3 years Excellent 1st & 2nd line IT support experience in Windows 11 and MS Office 365 Administration of Active Directory & Microsoft Exchange Good networking experience - patching, knowledge of DNS/DHCP, WAN etc Some experience with technologies such as Cloud (Azure), VMware, Hyper-V or Citrix would be a bonus Good 2nd line IT support experience in Desktop and Laptop PC hardware and software maintenance as well as building/imaging PCs Excellent communication skills (written and spoken) Any experience in supporting legal systems (such as Big Hand, iManage, Elite 3E, or other case management systems, document management systems, digital dictation systems, etc.) would be a bonus This is an excellent IT Support role for a leading law firm, that will keep you busy by providing variation in projects and responsibilities due to company expansion. Duties in the role include: Providing 1st and 2nd line support to the user base via the Service Desk, managing the life cycle of support requests through to resolution Build and manage IT including Laptops, iPhones and Desktops. Participate in IT projects as and when required, with exposure to some 3rd line support work in the future Process all IT-related aspects of Personnel Change including new starters Maintain the IT asset register & IT Knowledge Base. Deal with 3rd party suppliers when appropriate My client is looking to pay a starting salary of between £30,000 - £35,000 benefits. As this role is full time onsite in Central London, you must be willing and able to commute to the office regularly. Our client is unable to offer sponsorship so you must have full right to work in the UK. If you're eager to join a brilliant team and company, click 'Apply Now' or send your CV across to faye. landells @ circlerecruitment. com Keywords: IT Support / 1st Line / 2nd Line / Service Desk / Support Desk / O365 / Office 365 / Windows / Azure / Exchange / Active Directory / London Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment, Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.