At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 5 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.
Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.
We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future.
About The Role:
We’re on the look out for a super talented Technical Implementation Consultant to join our team. You will play a key role in driving the successful onboarding and installation of our product solutions for clients, ensuring they achieve their intended outcomes efficiently and effectively.
Key Responsibilities:
* Collaborate with clients to understand their business processes and requirements, providing tailored implementation solutions.
* Coordinate project timelines and deliverables, ensuring that projects are completed on time and within scope.
* Handle technical configuration and integration of Commify products into clients' existing systems.
* Provide training and guidance to clients during the implementation process to ensure they can effectively use our solutions.
* Work closely with sales and product teams to provide customer feedback and aid in product development.
* Assist in troubleshooting and resolving technical issues that arise during the implementation phase.
The role will develop a range of solutions for our clients including but not limited to:
* Automations to allow customers to send omnichannel communications
* Email templates for customers to use via their Esendex automation
* Mobile optimised web pages on the Esendex Mobile Journey platform
* Bespoke SQL Reports
* Chat bots optimised for both SMS and WhatsApp
What You'll Bring:
* Strong understanding of APIs, integration processes, and software development life cycles.
* Excellent problem-solving skills and the ability to work autonomously or within a team.
* Technical proficiency: Have experience of using HTML, CSS, SQL and Javascript.
* Outstanding communication skills, capable of conveying complex technical information to non-technical audiences.
* Experience with project management tools and methodologies.
* Ability to adapt to changing priorities and manage multiple projects simultaneously.
What We Offer:
(Offering may vary by location, but we do guarantee competitive employee benefits)
* Salary Range £30,000 - £40,000 per annum
* Performance-based Company Bonus Scheme
* Flexible hybrid working
* Generous 27 days of annual leave in addition to Bank Holidays
* Enhance family leave
* Enjoy your Birthday off - because it's your day!
* Mental Health Support through our Wellbeing partner, Calm
* Wellbeing leave and a Mental Health First Aider program
* Giving back days to help support causes close to your heart
* Unlimited professional & personal learning
* Total Rewards including retirement planning, healthcare and life assurance
Benefits
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