Front of House Assistant
Work with us at one of our client’s luxury student accommodation sites in Falmouth.
This is a fantastic opportunity to join a fast-paced and exciting industry. You will be responsible for promoting this stylish new building and networking with local students to achieve 100% occupancy. It is a beautiful, modern, and vibrant site that offers impressive facilities, and you would be the voice and beating heart of the brand.
It involves working 15 hours per week, specifically:
* Saturday 14:00 - 19:00
Key Tasks
* Conducting tours and viewings of the property
* Responding to all new enquiries through all mediums, including emails, online chat, and phone calls, ensuring they are answered within a timely and professional manner
* Building and maintaining relationships with local universities and sending regular marketing materials and availability updates
* Conducting leaflet drops throughout the town and encouraging visitors to the site
* Following up on all interest and exploring sales opportunities
* Processing new applications within specified timescales
* Staying updated on room prices and special offers to provide accurate information to potential residents
* Monitoring competitor activities
Knowledge and Skills
* A friendly, welcoming approach and the ability to cooperate well with students and clients in a professional, respectful, and friendly manner
* Strong skills in social media, including posting adverts and streaming online on all used platforms
* Excellent rapport-building abilities
* Sales-focused and highly proactive
* High standards of dress and presentation
* Ability to remain calm in difficult situations or busy environments
* Excellent interpersonal skills, including a pleasant telephone manner
* Good administrative skills and proficiency in using emails, phones, and various systems
* A positive, enthusiastic attitude with a strong focus on customer service
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