Community Integrated Care is currently seeking an experienced and confident Quality and Excellence Specialist to join the Quality team. As Quality and Excellence Specialist, you will work alongside other members of the Quality Team, to support operational colleagues across various local authorities in your span of control. You will play an essential role in driving upwards standards of care quality and helping to deliver on our strategic priority of developing a culture of continuous improvement linked to agreed standards, external research and sharing best practice. With experience of managing a care or support related service, you will be familiar with carrying out or being subject to regulated activity/inspections. A proven track record of person centred outcomes and delivering personalised support is also essential. Due to the nature of the role, it is essential that you have a full UK driving licence and can work flexibly in accordance with needs of post; occasional evening and weekend and overnight stays away from home. Benefits Flexibility! Y ou can work your full time hours over 4 days and enjoy a long weekend, or work over 5 days to accommodate your other commitments. You need to be available to visit services and attend meetings at our regional office, but otherwise you can work from home. Competitive Salary: £30,000 - £33,000 per year plus a £3,000 car allowance Pension: contributory pension scheme Benefits: life assurance, retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app Best Lives Possible : You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives possible Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people! Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life 25 days Annual Leave Who you’ll be supporting & more about the role: Community Integrated Care is currently seeking an experienced and confident Quality and Excellence Specialist to join the Quality team to support the Scotland area (Aberdeenshire & Edinburgh) on a full time basis for 37.5 hours per week. As a Quality and Excellence Specialist, you will work alongside other members of the Quality Team, to support operational colleagues across various local authorities in your span of control. You will play an essential role in driving upwards standards of care quality and helping to deliver on our strategic priority of developing a culture of continuous improvement linked to agreed standards, external research and sharing best practice. Day to Day Be a champion for exceptional care and support everywhere; including a person-centred ethos (personalised care planning, promoting choices and preferences, respecting human rights and embedding equal citizenship.) in every aspect of the role. Be able to provide a critical review of the status of care and support delivery within a service through the provision of initial benchmarking of new services and validation of Management assessments for existing services. Audit, action planning and review. Be able to provide a critical review of the status of care delivery within a service, provide guidance and assistance on remedial action planning and then revisit homes as appropriate to test whether plans have been implemented and quality improvements achieved. Provide guidance on remedial action planning and, in partnership with the Managing Director and Regional Managers, drive change to ensure standards are understood and met. Work in partnership with the Quality Strategic Lead on the development and delivery of Service Improvement to ensure that it reflects the needs of the business, and incorporates the standards laid down by CQC, CI, Commissioners, Funders; the people we support and their families/advocates. Responsible for delivery of much of the quality audit programme, including undertaking regular quality audits, spot checks, mystery shopping, writing reports, producing recommendations, recording actions on a quality monitoring system. Be aware and have an understanding of the standards set by CI and Local Authority (LA) monitoring tools, and support the Service Leads to prepare for inspection and contract monitoring. Provide monitoring and reporting data on regional quality standards to facilitate effective decision making. This will include analysing data, identifying and highlighting risks and concerns along with making recommendations for improvement. Your values: The ideal candidate will have experience of managing a care or support related service and you will be familiar with carrying out or being subject to regulated activity/inspections. A proven track record of person centred outcomes and delivering personalised support is also essential. Qualifications Professional Qualification in Health & Social Care Evidence of Continuing Professional Development Experience Experience of managing a care or support related service Experience of carrying out or being subject to regulated activity/inspections A proven track record of person centred outcomes and delivering personalised support. I nterested and want to know a bit more? To find out more about our charity check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s If you have any informal enquiries please email [email protected] Community Integrated Care is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level. In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of 34. The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of 34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.