About Roke Roke is a world-class engineering and technology company, with a trusted and long-standing record of delivery spanning research & development, products, managed-services and consultancy, serving customers across the globe. The markets Roke operates in are broad but they are frequently cross-cutting at engineering and delivery levels; markets include Defence, National Security, Intelligence sectors, with diversity being at the centre of Roke’s strategy. The Opportunity As a Technical Author your main responsibility is the creating/updating/reviewing/maintaining of Technical Publications (TPs) that will be provided to our customers both in the UK and internationally, liaising regularly with Customers, internal stakeholders, and Suppliers, to achieve high and consistent levels of customer satisfaction. Aligning to relevant MoD requirements and standards such as Joint Service Publications (JSPs), S1000D, and MLI-STDs where applicable. Key Responsibilities • Take ownership of Technical Publications including but not limited to: User/operator manuals Maintenance manuals Standard Operating Procedures Installation/Assembly guides Release notes Technical Service Bulletins & safety notices Disposal instructions Training manuals Specifications & data sheets (inc hazard logs) • Peer review Integrated Logistics Support (ILS) artifacts, such as ILS plans, that will be shared with external customers Regulatory & Safety Documentation • Support the technical authoring of bid/tender/quote submissions • Collaborate with internal (liaising with Sales, ILS, Engineering, QA, Logistics, Trade and Compliance) and external stakeholders to ensure alignment of TPs with customer needs and expectations. • Continuous improvement activities such as the creation and enhancement of Customer Support Services procedures and policies. • Promote the Roke brand and products so customers, partners and suppliers value our honesty and integrity, and have confidence in our ability to successfully meet their needs. • Undertake such other reasonable duties, commensurate with the job holder’s experience and qualifications, as may be required for the smooth operation of the business. Education and Qualifications Degree or HND/HNC qualified Knowledge, Skills & Experience Previously held Technical Author role(s) Knowledge of JSPs and S1000D Simple Technical English Knowledge and experience of the application of through-life support standards such as DEF STAN 00-600, 00-40, 00-42, Mil Std 217F and KiD Knowledge of ITIL (v3 or v4) Why You Should Join Us We have a competitive salary and access to a number of additional flexible benefits, which will cover Health and Wellbeing, Savings and Protection & Life, Leisure and Entertainment. Roke has a great community of groups with shared interests. These enable people to share ideas and be passionate about tools, technologies & techniques, which interest them. Security Information Due to the nature of this position, we require you to be eligible to achieve DV clearance. As a result, you should be a British Citizen and have resided in the UK for the last 10 years.