Customer Service & Driver Support Advisor
Join our Driver Support team and become the first point of contact for our drivers, providing world‑class customer service across the entire driver journey.
Why Join Us
* Hybrid working policy – 2 days from home each week after probation
* 25 days holiday + 8 bank holidays, with options to buy and carry over additional days
* Car scheme – discounted Toyota or Lexus cars, inclusive of insurance, tax, servicing and MOT
* Competitive pension – 4% employee contribution, 11% employer contribution, flexible up to 6 employee and 15% employer
* Annual bonus up to 5% of salary based on business performance
* Additional benefits – see our website for full details
Role Overview
* Handle customer queries via telephone, email, live chat, and future WhatsApp, delivering accurate information and reporting.
* Provide top‑tier service in every interaction, striving for first‑time resolution.
Key Responsibilities
* Assist multiple customers across the entire driver journey.
* Respond to queries through phone, email, live chat and future WhatsApp.
* Resolve queries on the first contact, building sustainable relationships.
* Address complaints, offering solutions within agreed time limits.
* Advocate for our products and services to drivers and fleet contacts.
* Review customer reporting, correcting errors or exceptions.
* Maintain customer data in the CRM system.
* Log and post fuel cards.
* Identify and implement business and process improvements.
* Engage customers and fleet contacts beyond expectations.
Individual Qualities
* Patient, empathetic, and passionate about communication.
* Curious, confident, and enjoys troubleshooting to resolve customer queries.
Employment Details
* Entry level
* Full‑time
* Other – IT Services and IT Consulting industry
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